For 2025 Graduates – Japan | Ascott Limited

Other
Tokyo, Tokyo, Japan
February 5, 2024
Full Time

Job Description

When you build a career at Ascott, we want to bring out the best in you. Whether you’re an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.​
 
Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests. ​ ​
 
Be Yourself, Be Part of Our Journey!

The Officer, Guest Service assists the daily guest service operations, working with members of the team to create a pleasant and lasting atmosphere that enables residents’ satisfaction. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests’ enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.

Manage front office operations
– Perform room check-ins and check-outs for guests
– Handle room reservation requests for call-in or walk-in guests
– Coordinate with housekeeping function to track and maintain accurate room status information
– Promote accommodation packages, loyalty programmes and food and services offerings to guests
– Perform cashier-related functions and guest account billing
– Generate and check reports for accuracy
– Handle incoming calls to address guests’ requests or route calls to the relevant channels for follow-up

Drive service and operational excellence
– Adhere to personal grooming and hygiene standards to project a professional image
– Attend to guests’ enquiries and requests to address their needs
– Handle guests’ concerns and feedback to ensure guest satisfaction
– Gather guest satisfaction levels and feedback on front office services for continuous improvement
– Provide feedback and ideas to improve front office operations and enhance guest experience

Manage operational risks
– Comply with data protection regulation and organisational security procedures for guest registration and credit and cash transactions
– Monitor activities in the lobby to identify and report suspicious characters, items and activities for appropriate follow up
– Assist in the execution of response and recovery actions during emergency situations- Calm, organized work ethic with the ability to prioritize and meet deadline
– A passion for delivering exceptional levels of Guest service
– Strong interest to meet and engage new people

It would be advantageous in this position for you to demonstrate the following capabiities and distinctions:
– Experience of going abroad to study English
– Experience of working at hospitality or service industry

Location

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