The Brew Brothers Server | Caesers
Job Description
POSITION SUMMARY
The employee in this position is responsible for providing superior service to both internal and external guests. Serves food and beverages in a friendly and professional manner.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.
- Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members.
- Extensive knowledge of menu and any specials.
- Responsible for taking orders, delivery of food and beverage items to guests while adhering to service standards of being accommodating, accurate and attentive.
- Assists in pre-bussing and bussing of tables to include dirty dishes and linens.
- Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.
- Must wear black, slip resistant shoes at all times. Clean and professional appearance.
- Responsible for acknowledging customers in a friendly and timely manner, addressing them by name whenever possible.
- Responsible for maintaining clean and organized side station.
- Knowledge and demonstration of work place safety procedures Completes all company-required training within designated time frames.
- Ability to recognize an intoxicated guest and handle according to company and state rules and regulations.
- Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests.
- Other duties as assigned.
