Table Games Supervisor – Full Time (Harrah’s Hoosier Park) | Caesers

Job Description

JOB SUMMARY:

Supervises for the operations of table games on an assigned shift, placing special emphasis on guest service, security of department/property assets and positive team member motivation and coaching. Promotes and maintains the utmost integrity and high-quality customer service to all patrons and team members.

DIRECTLY SUPERVISES: Dual Rate Table Games Supervisor

KEY JOB FUNCTIONS:

• Essential functions of the Table Games Floor Supervisor will include training, selecting, directing work of Table Games personnel, maintaining production, appraising team members’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations), handling team members’ questions, concerns and complaints, coaches, counsels and issues progressive discipline, plans work, provides for safety and security, and monitoring or implementing legal compliance matters.
• Inspires others by demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all team members.
• Conveys positive energy and enthusiasm focusing on the customer interaction.
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements.
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.
• Immediately addresses service issues and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful team members, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses team member performance issues, coaches for improvement and provides ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to team members, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date team member records, and completes performance reviews timely.
• Oversees the operations of assigned area, ensuring compliance with Indiana Gaming Commission regulations, internal controls approved by Indiana Gaming Commission, company standards and departmental policies and procedures.
• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision, settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Verbally informs the Table Games Manager as well as surveillance of unnatural or irregular play.
• Presents oneself as a credit to the company and encourages others to do the same.
• Leads by example. Serves as a role model to all team members at all times.
• Supports department, property, and company initiatives without reservation. Perform other job duties as assigned.

EDUCATIONS and/or EXPERIENCE:

High school diploma or equivalent required. Must have significant Table Games experience as a dealer and/or supervisor capacity.

SOCIAL SKILLS AND EXPERIENCE:

Qualified candidates will possess excellent customer interaction, analytical, critical thinking, and problem-solving skills. The ability to lead and coach is required. Well-developed interpersonal skills are a must. Enjoys entertaining and communicating with the public. Must have a professional appearance and be team player. Successful completion of the Caesars Entertainment Supervisory Leadership Assessment Profile is required.

MATHMATICAL SKILLS:

Excellent math skills and the ability to multi-task are required.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time (minimum of 2 – 4 hour intervals). Must be able to sit for long periods of time (minimum 2 – 4 hour intervals). Responds to visual and aural cues. Must have the manual dexterity to manipulate cards, dice and spinning wheels, as well as operate a computer. Must be able to reach, bend, twist, turn, stoop, kneel, grab, grip, sort, and stack. Must be able to maneuver from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to tolerate areas containing second-hand smoke, strong odors, dust, loud noises, and bright lights.

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission. Must be able to qualify for and may be required to obtain and maintain an Indiana Horse Racing Commission License.

ACCESS TO GAMING FLOOR:

Access to the gaming floor is required.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).