COUNT ROOM LEAD | Caesers

Job Description

JOB SUMMARY:

In the absence of the Count Room Manager, this position will be responsible for the day to day operations of the Count Room.

DIRECTLY SUPERVISES: In the absence of the Count Room Manager, supervisors Count Room Attendants

KEY JOB FUNCTIONS:

• Responsible to ensure that the highest levels of customer service are afforded to all customers, both internal and external.
•  Responsible for performing the collection and count of soft drop for slot machines.
• Accurately count slot drop and reconcile paperwork to the system reports for cash and gaming voucher transactions.
• Responsible for operating cash counting equipment; Complete all necessary paperwork.
• Comply with all cash handling procedures and the Internal Controls specific to the Count Room.

EDUCATIONS and/or EXPERIENCE:

Requires a high school diploma or GED plus a combination of equivalent working experience and education and knowledge, skills, and abilities to work with personal computers, gaming devices, safety equipment, etc.  Must have a strong mathematical ability, the ability to work in a physical demanding area as well as be familiar with a high volume and fast paced environment.  Previous cash handling experience preferred

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SOCIAL SKILLS AND EXPERIENCE:

Must have an outgoing, energetic and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment with our guests. 

LANGUAGE SKILLS:

Ability to read, general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write simple reports, and correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

REQUIRED PERSONAL COMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Maintains a professional work environment with management and staff. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand up to 8 hours; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit and taste or smell.  The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually high. Must be able to work in a smoking environment.

CERTIFICATIONS, LICENSES AND REGISTRATIONS:

Must be able to obtain and maintain an Indiana Gaming License

ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:

Must regularly access daily receipts of cash and audit information.

ACCESS TO GAMING FLOOR:

Requires access to general areas of the gaming facility, the cage/main bank areas, slot areas and secured count room areas of the facility.