Senior Hotel Operations Manager – Excalibur | MGM Resorts International
Job Description
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Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
Provide direction and leadership for the property Front Desk team, consistent with the MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.
THE JOB:
- Works closely with VP and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
- Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
- Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS:
- Bachelor's Degree or equivalent experience in hospitality, management, or related field
- 2+ Years of Prior Relevant Experience In the direction and management of employees in a similar hotel environment which includes prior experience in hotel management.
- Technical knowledge and experience with Opera.
- Ability to work varied shifts, including weekends and holidays.
PREFERRED:
- Previous experience managing employees under a collective bargaining agreement.
- Technical knowledge and experience with HotSOS or other service optimization system.
- Previous experience working in a similar resort setting.
- Ability to communicate in Spanish and or Asian Languages
