HOTEL MANAGER | Hotel de Russie
Job Description
Hotel de Russie is situated between the Spanish Steps and Piazza del Popolo. Everything that’s great about Rome is within reach. Since its opening, aristocratic travellers, Russian royalty and renowned artists have all passed through our elegant lobby. With its Secret Garden, Hotel de Russie is a green oasis in the centre of the city.
The Position
HOTEL MANAGER
Main Purpose:
The Hotel Manager is responsible for the day-to-day management of hotel and its staff, assisting and substituting the General Manager. He/she is passionate of the hospitality business and ambitious to grow professionally.
Reports to: General Manager.
Main Responsibilities:
• Conduct frequent and thorough inspections of the different hotel operations to ensure service excellence is consistently maintained;
• Verify the best products are used in the hotel operation on a regular basis;
• Take responsibility for the timely delivery of capital projects within the building to ensure company assets are effectively maintained;
• Ensure health, safety, hygiene and other relevant legislative obligations are fulfilled, ensuring the safety and wellbeing of the hotel, guests and colleagues;
• Conduct or chair regular communication meetings with department heads and actively participate in relevant business meetings to facilitate effective communication;
• Assist to prepare budgets & forecasts;
• Stay up-to date with financial results (budget vs actual) and ensure that sales and profit are maximized;
• Maintain all hotel records and reports as prescribed by the company and hotel policies and procedures;
• Fully understand the market needs and desires for each operation and ensure that the relevant products are developed by the management team;
• Be available to meet with Guests and help Department Heads deal with discerning or unsatisfied guests, responding to guest complaints in a timely and empathic manner;
• Closely monitor guest feedback, communicate feedback results and make recommendations for improvement;
• Assist to recruit and select members of all the departments, who meet the hotel profile and can deliver core competencies;
• Mentor and coach Department Heads and encourage them to take responsibility for their own development growth;
• Manage performance of all direct reports in line with the company policy, standard and procedures.
We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Bonus scheme.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products “Irene Forte”.
• Staff celebrations.
Competencies required:
• Inspirational Leadership: Demonstrates clear leadership, inspiring others to positively embrace change and to work in innovative ways in order to maintain a competitive edge and keep the company moving forward.
• Self-Awareness: Demonstrates awareness, accurate assessment and control of one’s own emotions, attitudes, beliefs, image and strengths in a way to maintain momentum, personal effectiveness and emotional stability, even in the face of adversity, provocation, stress and/or high workload. Recognises one’s own areas of personal and professional strength as well as areas for development.
• Strategic Capability: The ability to see the whole picture, identify key issues, see relationships and draw elements together into broad coherent frameworks. Develops fresh ideas that provide solutions to all types of workplace challenges. Recognises and acts in accordance with the company and hotel goals and priorities.
• Business Planning: Understands our markets, competitors and business model. Uses financial and other management principles to plan and deliver business results.
• Operational Excellence: Produces consistent business results which continuously exceed guest & operating expectations. Ensures that service delivery is at the forefront of all business decisions.
Other requirements:
• At least 4 years of experience as Operations Manager, Division Manager or Hotel Manager in 5 Star Deluxe Hotels preferably in Europe
• Preferable degree in hotel management
• Excellent leadership skills
• Experience in running multi F&B outlets – front of house, spa and maintenance
• Evidence of self-development through courses, conferences, workshops
• Knowledge of H&S provisions as per national rules
• Good commercial back ground, preferably in the Italian Market and in the segments Tour Operators, MICE and Corporate
• Knowledge of Revenue Management
• Excellent financial understanding:
– Analytical thinking
– Experienced in budget and forecast processes
– Experienced in balancing expenses and costs vs forecast
• Proficiency in English and Italian
• Proficiency in a third European language French is preferable.
Workplace: Hotel De Russie, Via del Babuino 9, 00187 Roma.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
