Job Description
OVERVIEW/BASIC FUNCTION
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Be on time for your shift, prompt with each appointment and perform services within the appropriate
- time allotted for the service.
- Providing spa, beauty and massage treatments in accordance with Sense Spa standards.
- Follow all spa policies and procedures related to spa services, record-keeping, clientele, equipment and environment.
- Be flexible with your schedule, supporting the needs of the spa.
- Educate, inform and promote spa services to spa clients and employees. Including spa retail product recommendations to clients.
- Inform Lead Therapist of any member concerns, equipment or supply issues.
- Communicate and develop good working relationship with spa staff, and Hotel employees, members and repeat guests.
- Reports all client complaints to Spa Management.
- Ensure that safety procedures are practiced, and any concerns are communicated immediately to the Spa Director.
- Assist with special events and perform other duties as assigned by the Senior Spa Therapist and management.
- Fill in client history record for each client treated.
- Clean spa treatment room between clients and set up the treatment room for the next client, in accordance with Sense Spa standard set-up requirements.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Provide excellent customer service, massage services, rituals and body therapies to all Sense Spa guests
- All other duties as required.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, while maintaining a sense of balance and calm energy
- Resolving problems using good judgment; follow directions thoroughly; work with minimal supervision
- Understand a guest’s service needs; provide a high level of customer service; follow and create consistent Sense Spa ‘flow’; maintain confidentiality of guest information and pertinent hotel data.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication and listening skills, as well as basic computer knowledge.
- Must be a team player
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
SPECIAL POSITION REQUIREMENTS
Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact teresa.barajas@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.
Pay
The pay scale for this position is $16.70/hour plus commissions, bonuses, upsell incentives, tips, etc. This is the pay range for this position that the Hotel reasonably expects to pay.