MANAGER and CASINO OPERATIONS | Caesers

Casino Jobs
Black Hawk, Colorado, United States
April 17, 2024
Full Time

Job Description

POSITION SUMMARY
The Casino Operations Manager is responsible for the successful operation of the shift and assuring that guests have a favorable gaming experience. MUST HAVE KEY GAMING LICENSE. 

RESPONSIBILITIES

  • Responsible to the Director of Gaming Operations for successful performance of assigned duties.
  • Responsible for the supervision and performance of the Slot Attendants.
  • Assists personnel, as necessary, to assure the successful performance of the slot department and the company overall.
  • Maintain a pleasant, friendly and welcoming attitude toward all external and internal guests at all times.
  • Ensure safety and security of all guests and team members.  Responsible for customer service, relations and disputes. Manages, processes and programs to effectively control and reduce loss time injuries.
  • Review staffing levels to maintain budgeted level of employment.  Delegate authority and assign responsibilities.
  • Interview, hire, develop and evaluate department staff.
  • Administer disciplinary action as necessary.
  • Review and manage department’s financial data.
  • Review slot activities and promotional status with Director of Gaming Operations.
  • Meet with departmental directors and managers as necessary.
  • Develop, implement and manage processes and procedures to ensure full compliance at all times with Colorado Division of Gaming regulations and internal controls.
  • Have complete knowledge of all casino events and promotional activities.
  • Maintain strict confidentiality relative to financial data and casino policies.
  • Prepare/present various oral and written reports to the Director of Gaming Operations.
  • Achieve performance goals.
  • Other duties as assigned.

 

MISCELLANEOUS

  • Management abilities demonstrated in managing the slot shift properly.
  • Maintaining interpersonal working relationships among all personnel.
  • Oral and written communication skills.
  • Adherence to state gaming regulations.
  • Willingness to assume overall responsibility relative to the performance of the slot shift.
  • Management of departmental budget and goals.
  • Effective managing of the staff.
  • Accuracy in completing assigned duties, paperwork and reports.

 

QUALIFICATIONS

  • Five to seven years-experience within the slot department or gaming areas of a casino with a 4-year degree in related fields or equivalent work experience.
  • Valid Gaming License and TIPs Card.
  • Must obtain/maintain a Colorado Division of Gaming Key License.

 

MENTAL & PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Office environment, casino environment, high rise hotel.
  • Exposed to bright lights and excessive noise levels.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex problems.
  • Broad variety of tasks and deadlines requiring an irregular work schedule.
  • Ability to perform assigned duties in an interruptive office.
  • Communicate appropriately with all casino guests, casino departments and fellow team members.
  • Must possess strong interpersonal, written and oral communication skills.
  • Must demonstrate a proven track record of providing outstanding guest service.
  • Must be able to work both independently and as a member of a team.
  • Must be able to work a flexible schedule as required by business operations, including late nights, weekends and holidays.

Location

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