Guest Services Specialist – The Cosmopolitan | MGM Resorts International
Job Description
Become one of the stars behind the S.H.O.W. and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Front Guest Services Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE STARTING RATE: $19.00
THE DAY-TO-DAY:
- Deliver a seamless and professional experience managing early and late property arrivals/departures associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available and promoting MGM Rewards enrollment to our guests
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
IDEAL CANDIDATE:
- Six (6) months guest service experience
- Proficient computer skills
