VIP Lounge Representative – Part Time (MGM National Harbor) | MGM Resorts International

Guest Services & Relations
National Harbor, Maryland, United States
April 16, 2024
Part Time

Job Description

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a VIP Lounge Representative, you will be responsible for warmly greeting patrons, verify their credentials, and assist them with checking in for their stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us. 

STARTING RATE: $19.00/hour

THE DAY-TO-DAY:

  • Answering Questions and Facilitating Reservations:
    • Engage with patrons, addressing their queries and providing information about lounge amenities.
    • Assist in making reservations for services like spa treatments, dining, or entertainment.
  • Efficient VIP Check-In/Out Process:
    • Streamline the check-in and check-out process for VIP guests.
    • Ensure a seamless experience by coordinating with front desk staff and maintaining excellent communication with guests.
  • Handling Guest Bills and Additional Charges:
    • Collaborate with casino hosts to resolve any additional charges related to food, beverages, or show tickets.
    • Verify the accuracy of charges and credits on guest bills.
  • Cash Handling and Transaction Management:
    • Collect payments from guests, handling both cash and credit transactions.
    • Demonstrate responsibility in balancing cash and cash equivalents according to property procedures.
  • Daily Opening Procedures:
    • Prepare the VIP lounge for the day by following department standards.
    • Assign rooms for arriving VIP guests.
  • Daily Closing Procedures:
    • Ensure all guest rooms are assigned and amenities are delivered.
    • Retrieve prepared keys from the front desk.
    • Run next day arrival reports.
    • Forward phones to the appropriate channels.
    • Securely lock the VIP lounge.

THE IDEAL CANDIDATE:

Education:

  • High School Diploma or GED: A basic educational qualification is essential.

Experience:

  • Minimum 1 Year of Guest Service, Front Desk, or Concierge Experience: Prior experience in customer service roles is valuable for understanding guest needs and providing exceptional service.

Software Proficiency:

  • Experience with Opera Software: Familiarity with Opera, a popular property management system used in the hospitality industry, is advantageous.

Language Skills:

  • Bilingual: Proficiency in at least two languages (in addition to English) is highly desirable. This skill facilitates effective communication with diverse guests.

 THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room
  • Free parking on and off shift
  • Healthcare, financial, and time off benefits
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

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