Guest Services Specialist – The Cosmopolitan | MGM Resorts International
Job Description
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After you’ve completed these steps, come back to this application page and you’re ready to apply!
Become one of the stars behind the S.H.O.W. and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
THE JOB:
As a Front Guest Services Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE STARTING RATE: $19.00
THE DAY-TO-DAY:
- Deliver a seamless and professional experience managing early and late property arrivals/departures associated with guest room check-ins and check-outs
- Enhance guest experience through offering upgraded accommodations where available and promoting MGM Rewards enrollment to our guests
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
WHAT YOU MUST HAVE:
- High School diploma, GED or equivalent educational experience
- Ability to work varied shifts, including weekends and holidays
THE IDEAL CANDIDATE:
- Six (6) months guest service experience
- Proficient computer skills
- Experience using Learning Management Systems (LMS), Opera or similar platforms
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
