Future Leader Aspire “梦想之梯”管理培训生 | Crowne Plaza Hotels & Resorts

Job Description

Your day to day

The program consists of the 3 Phases described below. 

Phase 1 – Onboard:

• Rotate through different hotel departments to gain perspective and a broader understanding of the hotel eco-system and how all the hotel departments work together.
• Perform the duties required of them for the assigned rotational position and attend and complete any training as required for the assigned rotational position.
• Start both Coaching and Mentoring relationship as well as commence the formal learning pathway

Phase 2 – Specialisation:

• Gain extensive exposure pertinent to their area(s) of specialisation, including complete involvement and performance of job functions, understanding expected service behaviours and interdepartmental connections, using reports to analyze data, identify trends and recommend proactive solutions, and attend online and/or other training courses as assigned relevant to the job.
• Assume line manager responsibilities ensuring the daily delegation of the direct work of a team, participate in interviewing, hiring, and training team members, evaluate work output and give feedback.
• Scope, delivery and present a project outcome to demonstrate readiness to operate at a manager level.
• Participate in programme performance ‘check ins’ to support performance evaluations.

Phase 3 (Develop):

• Continue in area of Specialization and make a plan to activate the tailored Development Experiences plan using the support of Coach and Mentor relationships.

What we need from you

• A clear passion for people, service and hospitality
• Excited by a challenging accelerated programme pathway
• Strong desire to learn and grow fast
• Exceptional leadership potential and skilled in building relationships
• Can communicate confidently and are naturally proactive, show initiative and thrive on a challenge
• Interested in how a hotel works from planning a guest experience to understanding revenue drivers
• Possess basic level of English language (written and spoken)
• You’ll have the right to work – residency permit or passport
• Have a hospitality degree from college or bachelor’s degree and 6 months hospitality experience including internship (supervisory preferred)

How do I deliver this?

At IHG we genuinely care about people and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG^® hotels.

Each IHG ^® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

Your day to day

The program consists of the 3 Phases described below. 

Phase 1 – Onboard:

• Rotate through different hotel departments to gain perspective and a broader understanding of the hotel eco-system and how all the hotel departments work together.
• Perform the duties required of them for the assigned rotational position and attend and complete any training as required for the assigned rotational position.
• Start both Coaching and Mentoring relationship as well as commence the formal learning pathway

Phase 2 – Specialisation:

• Gain extensive exposure pertinent to their area(s) of specialisation, including complete involvement and performance of job functions, understanding expected service behaviours and interdepartmental connections, using reports to analyze data, identify trends and recommend proactive solutions, and attend online and/or other training courses as assigned relevant to the job.
• Assume line manager responsibilities ensuring the daily delegation of the direct work of a team, participate in interviewing, hiring, and training team members, evaluate work output and give feedback.
• Scope, delivery and present a project outcome to demonstrate readiness to operate at a manager level.
• Participate in programme performance ‘check ins’ to support performance evaluations.

Phase 3 (Develop):

• Continue in area of Specialization and make a plan to activate the tailored Development Experiences plan using the support of Coach and Mentor relationships.

What we need from you

• A clear passion for people, service and hospitality
• Excited by a challenging accelerated programme pathway
• Strong desire to learn and grow fast
• Exceptional leadership potential and skilled in building relationships
• Can communicate confidently and are naturally proactive, show initiative and thrive on a challenge
• Interested in how a hotel works from planning a guest experience to understanding revenue drivers
• Possess basic level of English language (written and spoken)
• You’ll have the right to work – residency permit or passport
• Have a hospitality degree from college or bachelor’s degree and 6 months hospitality experience including internship (supervisory preferred)

How do I deliver this?

At IHG we genuinely care about people and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG^® hotels.

Each IHG ^® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.