Operations Manager | Holiday Inn
Job Description
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional hotel service standards and maximise financial returns.
A little taste of your day-to-day:
Every day is different at Holiday Inn Auckland Airport, but you’ll mostly be:
- Working closely with our General Manager – while also occasionally acting up in their absence
- Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction
- Review guest feedback and implement strategies for continuous improvement
- Oversee the daily operations of the hotel and coordinate with the team to deliver exceptional guest experiences
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Comply with federal, state and local laws regarding health, safety and alcohol services.
- May also serve as manager on duty.
What We need from you:
- Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
- Strong F&B management and leadership background preferred
- Previous extended stay experience or experience in a hotel of similar size and complexity preferred
- Must speak fluent English
- Other languages preferred although not mandatory
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We give every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our “Room To Be You” framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Operations Manager who knows how to bring the best out of people, maintain exceptional hotel service standards and maximise financial returns.
A little taste of your day-to-day:
Every day is different at Holiday Inn Auckland Airport, but you’ll mostly be:
- Working closely with our General Manager – while also occasionally acting up in their absence
- Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction
- Review guest feedback and implement strategies for continuous improvement
- Oversee the daily operations of the hotel and coordinate with the team to deliver exceptional guest experiences
- Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Comply with federal, state and local laws regarding health, safety and alcohol services.
- May also serve as manager on duty.
What We need from you:
- Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience
- Strong F&B management and leadership background preferred
- Previous extended stay experience or experience in a hotel of similar size and complexity preferred
- Must speak fluent English
- Other languages preferred although not mandatory
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We give every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our “Room To Be You” framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
