Executive Director of Relationship Marketing | MGM Resorts International

Marketing Department
Atlantic City, New Jersey, United States
April 24, 2024
Full Time

Job Description

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission To entertain the human race.

PRIMARY PURPOSE

It is the primary responsibility of the Executive Director of Relationship Marketing will be responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)

  • Assist in maintaining and developing property’s customer base through meeting and interacting with customers

  • Ensure customers from assigned regions are greeted upon stay, and provides personalized service throughout their stay to the satisfaction of the customer

  • Process customers’ reservations by using OPERA PATRON management systems

  • Attend special event functions when appropriate to promote marketing efforts and greet customers

  • Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies

  • Resolve customer disputes and complaints to the satisfaction of the customer and the company

  • Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions

MINIMUM REQUIREMENTS

  • Bachelor’s degree or equivalent experience

  • Five (5) year of customer service experience

THE IDEAL CANDIDATE

  • Two (2) years hotel operations, casino marketing, VIP services or table games

  • Previous experience working in a similar resort setting

  • Able to work in the fast pace environment

  • Able to work as a team with co-workers

  • Demonstrates excellent customer service and computer skills

  • Demonstrates savvy interpersonal skills to effectively communicate with all business contacts

  • Shows flexibility in working a variety of shifts

  • Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards  

  • Must be able to communicate effectively in English, in both written and oral forms

THE PERKS BENEFITS

  • Wellness incentive programs to help you stay healthy physically and mentally

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

  • Free meals in our employee dining room

  • Free parking on and off shift

  • Healthcare, financial, and time off benefits

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

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