Box Office Team Lead – Full Time (The Linq Promenade LV) | Caesers
Job Description
Caesars Entertainment is the world’s most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah’s®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.
Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission “We inspire grown-ups to play” fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.
Position Overview:
A Box Office Team Lead is responsible for all the same duties and responsibilities as a ticket seller. A Box Office team lead additionally will assist supervisors with running shifts and always being a key resource for them to ask questions and seek help. Expectation of a Team Lead is to step in and run shifts as directed by a box office supervisor or CET management. A Team Lead will be held accountable and report to the Box Office Supervisor. Team Lead brings an upbeat and positive attitude and creates and maintains a positive work environment for ticket sellers. Team Lead is expected to lead by example and step in as needed by supervisors and management to ensure that ticket sellers are following policy and procedure.
Essential Job Functions:
- Will efficiently make guest reservations and issue tickets on site for all CET shows, special events, casino marketing and 3rd parties as approved by CET management
- Assist with guest issues, inventory management and event creation submissions as needed and directed by management
- Help instruct and training of box office new hires
- Assist with implementing new information and training to existing agents as needed or required by Box Office Manager/Sr. Supervisor/Supervisor
- Will be able to process refunds, resolve guest situations, and will be expected to keep current about company products and procedures
- Will work based on business demands and as scheduled by CET management
- They will be responsible for being knowledgeable of all current events taking place within the property at which they work as well as the other CET properties to better assist guests
- Is expected to be proficient with the ticketing system and act as liaison on behalf of the guest to expedite guest requests with other team members and departments
- Will anticipate guest needs and expectations as they relate to our CET shows and properties
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Required to sit, use hands to finger coordination/handle/feel, reach with hands, arms; talk and hear. Occasionally will stand, walk, climb/balance, stoop/kneel/crouch/crawl and taste and smell. Occasionally will need to lift up to 25 lbs. Required to use close and ability to focus vision. Frequently will need to use distance, color, peripheral and depth vision. Occasionally the work environment will be wet or humid and contain moving parts. Occasionally the work environment will contain fumes or airborne particles and toxic or caustic fumes. The noise level occasionally will be very loud.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
