Back of House Supervisor | Hilton Hotels & Resorts

Job Description

Career opportunities with a side of good times!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Hourly Rate of £12.30

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career ! your next position could be as a back of house senior supervisor
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

A Back of House Supervisor is ultimately responsible for Back of House operations to deliver an excellent Guest and Member experience while supporting staff, overseeing budgets, and ensuring compliance with health and safety requirements.

What will I be doing?

As a Back of House Supervisor, you are ultimately responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Back of House Supervisor will also be required to oversee stock levels, manage budgets, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise the Back of House Department efficiently and to consistent high standards
• Manage, train and develop the Back of House team
• Ensure crockery, cutlery and glassware are ordered and controlled in line with business levels for both conferences/events and transient customers
• Control stock levels and complete stock takes to ensure minimum stock losses
• Manage stock ordering to ensure par levels are maintained
• Understand stock loss occurrences and implement measures to prevent losses
• Ensure back of house areas are maintained to the highest cleanliness standards
• Raise all purchase orders in line with business forecasts and reconcile invoices regularly
• Work within forecasts, budgets and capital equipment requests
• Ensure team members adhere to all Health and Safety and Hygiene Regulations
• Work with all departments, including finance, to ensure good working relationships
• Carry out any other reasonable task set by the Hotel’s Management

What are we looking for?

A Back of House Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A baseline understanding of IT systems
• Excellent organisational and planning skills
• Good communication skills
• Ability to work under pressure on own or in teams
• Flexibility to respond to a range of various work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in same or similar role
• Experience in hotel/leisure industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company