In the hospitality industry, the mantra “the customer is always right” has deeply rooted itself, shaping guests’ expectations and fostering a culture where saying no to guests seems almost taboo. The relentless pursuit of customer satisfaction, underscored by the industry’s dedication to meeting and surpassing travelers’ desires, has made saying no a delicate art.
Elevating guest experiences: Mastering the art of saying no
- June 7, 2024
- 0 Comments
![](https://ehoteljob.com/wp-content/uploads/2024/06/md_153170433-c2mMCg.jpeg)