Jose William Franco Diaz

. Trained and developed new sales team associates in selling techniques and company procedures. . Drove team revenue totals by bringing in over $2000.00 in sales. . Worked with sales team to collaboratively reach targets consistently meeting or exceeding personal quotas. . Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies. . Developed and implemented comprehensive salesperson training program. . Handled all customer relation issues pleasantly, enabling quick resolution and client satisfaction. . Initiated new sales and marketing plans for product rollouts, including developing sales, distribution and media strategy. . Maintained relationships with customers and found new ones by identifying needs and offering appropriate services to suit their needs. . Held weekly meetings with new waves to identify techniques to overcome sales obstacles. . Having to explain the whole process to all the new hires and bring them through the main topics. . Trained and developed new sales team associates in selling techniques and company procedures. . Drove team revenue totals by bringing in over $2000.00 in sales. . Worked with sales team to collaboratively reach targets consistently meeting or exceeding personal quotas. . Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies. . Developed and implemented comprehensive salesperson training program. . Handled all customer relation issues pleasantly, enabling quick resolution and client satisfaction. . Initiated new sales and marketing plans for product rollouts, including developing sales, distribution and media strategy. . Maintained relationships with customers and found new ones by identifying needs and offering appropriate services to suit their needs. . Held weekly meetings with new waves to identify techniques to overcome sales obstacles. . Having to explain the whole process to all the new hires and bring them through the main topics. Skills: Customer Support · Time Management · Management · Sales Management · Career Development Coaching · Organization Skills · Team ManagementSkills

1. Familiarity with all Front Desk and guest booking functions. 2. Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook. 3. Ensures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints. 4. Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary, or death that has occurred on the premises. 5. Calls the Front Office Manager, Site Operation Manager in case of a guest accident. 6. Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action.1. Familiarity with all Front Desk and guest booking functions. 2. Provides the Front Office Manager and Site Operation Manager with a summary of activities and operations during the shift by preparing a daily written logbook. 3. Ensures guests’ satisfaction by resolving and taking appropriate actions on all guests’ complaints. 4. Calls the Site Operation Manager and concerned Head of Departments without delay for any fire, bomb threat, burglary, or death that has occurred on the premises. 5. Calls the Front Office Manager, Site Operation Manager in case of a guest accident. 6. Maintains property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by conducting inspections and taking appropriate action. Skills: Time Management · Hospitality Management · Recruiting · Hotel Management · Hotel Booking · Opening Hotels · Hotel Financing · Hotel Development · Foreign Languages

.Operations and SOPS Development.