Roland Samaniego

Featured
Assistant IT Manager
USD $2500 / month
September 14, 1988

About Candidate

·         Experienced in Network and System Administration for over 8 years in Hotel Industry.

·         I have proven experience in network device configuration: switches, routers, access points and firewalls.

·         Ability to manage IT infrastructure.

·         Eagerness to learn more about new technology that will benefit my company.

Location

Education

B

Bachelor of Science in Information Technology

2009-2013
STI College
C

Computer Technology

2005-2007
University of Perpetual Help System Dalta

Work & Experience

A

Assistant IT Manager

February 2022
Midas Hotel and Casino

• Complies with Midas Hotel and Casino’s Operational Policies and Procedures, including but not limited to the Associates’ Code of Discipline, Telephone Phraseology, Grooming Standards and Uniform Policy, and Specific Department / Section /Unit Policies and Procedures. • Assist in the development and overseeing disaster recovery policies and standards to align with company business continuity management program goals • Assist in managing the implementation and operation of information and functional systems for the organization, including software applications, network, and end-user computers. • Assist in managing communications and working relationships between IT and other departments within the organization and outside IT and systems service providers. • Assist in providing direction for team members and in identifying opportunities for team training and skills advancement. • Respond to all user/guest requests and provide them with adequate support. • Responsible for day-to-day supervision of team members which include scheduling, conflict resolution, and disciplining. • Install and configure network switches, Wi-Fi access points, and routers. • Install and configure admin office/customer’s internet connection and policy. • Follow-up OSTicket Ticketing System open tickets. • Grant/deny internet access to a particular user depending on their workloads’ network requirements set by the respective department heads. • Facilitate user-access requests (email account, fiesta (PMS) account, active directory account, etc). • Installation and troubleshooting of CCTV cameras to hotel and casino (coordinate closely with security and surveillance department). • Evaluate and test open-source systems. • Act as the primary contact in all information technology related matters • Oversee the entire section in the absence of IT manager.

S

Senior IT Supervisor

May 2019 - February 2022
Midas Hotel and Casino

• Complies with Midas Hotel and Casino’s Operational Policies and Procedures, including but not limited to the Associates’ Code of Discipline, Telephone Phraseology, Grooming Standards and Uniform Policy, and Specific Department / Section /Unit Policies and Procedures. • Assist in the development and overseeing disaster recovery policies and standards to align with company business continuity management program goals • Assist in managing the implementation and operation of information and functional systems for the organization, including software applications, network, and end-user computers. • Assist in managing communications and working relationships between IT and other departments within the organization and outside IT and systems service providers. • Assist in providing direction for team members and in identifying opportunities for team training and skills advancement. • Respond to all user/guest requests and provide them with adequate support. • Responsible for day-to-day supervision of team members which include scheduling, conflict resolution, and disciplining. • Install and configure network switches, Wi-Fi access points, and routers. • Install and configure admin office/customer’s internet connection and policy. • Follow-up OSTicket Ticketing System open tickets. • Grant/deny internet access to a particular user depending on their workloads’ network requirements set by the respective department heads. • Facilitate user-access requests (email account, fiesta (PMS) account, active directory account, etc). • Installation and troubleshooting of CCTV cameras to hotel and casino (coordinate closely with security and surveillance department). • Evaluate and test open-source systems. • Act as the primary contact in all information technology related matters • Oversee the entire section in the absence of IT manager.

I

IT Assistant

August 2018 - May 2019
Golden Phoenix Hotel Manila

• Installation and configuration of computers, software, and networks base on the procedural document provided by the IT management. • Install and configure network switches, Wi-Fi access points, and routers. • Troubleshoot/repair/upgrade computers. Perform in-depth technical support and resolution on hardware, software, and local network problems. • Attend service requests by customers (video conferencing, wide screen presentation setup/testing). • Share network resources (connect end-user to printer, scanner, and file servers). • Perform provision data cabling for hotel if needed. • In-charge in filing/safekeeping and inventory of all IT resources (tools, consumables, installers, etc). • Performs any tasks given by IT management at any given time. • Evaluate and test open-source systems. • Oversee the entire section in the absence of IT manager.

I

IT Supervisor

May 2017 - August 2018
Midas Hotel and Casino

• Supervise the department IT Staff to attain the department goal and task. • Complies with Midas Hotel and Casino’s Operational Policies and Procedures, including but not limited to the Associates’ Code of Discipline, Telephone Phraseology, Grooming Standards and Uniform Policy, and Specific Department / Section /Unit Policies and Procedures. • Assist in managing communications and working relationships between IT and other departments within the organization and outside IT and systems service providers. • Assist in providing direction for team members and in identifying opportunities for team training and skills advancement. • Respond to all user/guest requests and provide them with adequate support. • Responsible for day-to-day supervision of team members which include scheduling, conflict resolution, and disciplining. • Install and configure network switches, Wi-Fi access points, and routers. • Install and configure firewall for admin office/customer’s internet connection and policy. • Schedule/perform preventive maintenance and back up of servers. • Follow-up OSTicket Ticketing System open tickets. • Grant/deny internet access to a particular user depending on their workloads’ network requirements set by the respective department heads. • Facilitate user-access requests (email account, fiesta account, active directory account, etc). • Installation and troubleshooting of CCTV cameras to hotel and casino (coordinate closely with security and surveillance department). • Evaluate and test open-source systems. • Oversee the entire section in the absence of IT manager.

I

IT Staff

April 2014 - April 2017
Midas Hotel and Casino

• Installation and configuration of computers, software, and networks base on the procedural document provided by the IT management. • Troubleshoot/repair/upgrade computers. Perform in-depth technical support and resolution on hardware, software, and local network problems, escalate if necessary and create a technical report through ticketing system. • Attend service requests by admin staff/customers (video conferencing, wide screen presentation setup/testing). • Share network resources (connect end-user to printer, scanner, and file servers). • Perform provision data cabling for hotel and casino premises if needed. • Installation and troubleshooting of CCTV cameras to hotel and casino (coordinate closely with security and surveillance department). • In-charge in filing/safekeeping and inventory of all IT resources (tools, consumables, installers, etc). • Performs any tasks given by IT management at any given time.

N

Network Support

September 2013 - March 2014
Staff Alliance Inc. - Client: BDO Unibank Inc. | Makati City, Philippines

• Install, evaluate, support, and maintain network connection. • Testing of network connection end-to-end using Fluke tester. • Serve as company professional representative when interacting with internal users. • Work productively with group members to complete users work orders efficiently, accurately, and on time. • Clearly communicate any network issues & abnormalities to officers and group members. • Communicate and maintain up-to-date, accurate documentation as directed.

S

System Support

July 2008 - December 2008
TOSHIBA Information Equipment (Philippines), Inc. | Binan, Laguna, Philippines

• Monitoring the condition of Computer Hardware and Software. • Troubleshooting desktop and laptop installed in machines and offices. • Installing needed Applications. • Roving and pull-out all defective desktop and laptop. • Setting up user accounts, permissions and passwords • Overseeing security of all systems.