Rafael Mazenet

Featured
Head waiter
April 30, 1992

About Candidate

I am a Head waiter and an enthusiastic and positive person, always searching for new challenges, that contribute to self-improvement. positively responding to challenges and working under pressure. This is the reason I am seeking a challenge. Goal-oriented position in your organization and skills and passion for learning through hard work.

Location

Education

M

Marketing & business

2015
Universidad Sergio Arboleda

Bacherlor degree in marketing and business.

M

MBA - Masters on Business Asministration

2018
EUDE Business School

Masters Degree on Business Asministration

Work & Experience

W

Waiter

2/07/2022 - Actual
The Arts Club Dubai

Run a station during allocated schedule, including taking the orders, looking after the service for food and beverage, and making sure that the items served are correctly inputted in the point of sale. Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback. Liaise with the kitchen on order taking, stock levels and any special requests. Ensure up-selling opportunities for cocktails, wine, sake and other beverages in liaison with Bar and Sommelier teams. Handle minor complaints in a professional and courteous manner. Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available. Be efficient in keeping food and beverage wastage to a minimum. Ensure that the Lounge area is clean and presentable throughout the opening times Monitor the daily checklist and ensure all opening and closing duties are completed.

T

Trainee Supervisor

31/04/2021 - 20/06/2022
Ole España Restaurant - Abu Dhabi

Supervise the arrival and work of the staff. Cash handling. Customer service. Manage the reservation of tables, complaints and suggestions. Organize events within the catering Guarantee the quality of the restaurant's service. Manage the supplier chain. Control of the good inspections. Prepare and organice the shifts. In Charge of the training for the new staff

W

Waiter & Bartender

2/12/2020 - 30/05/2021
Tablez Food Company

Sell menus, take orders for, make and serve beverages to guests as per restaurant standars in a friendly and efficient manner.. Assist at the opening and closing operations. Manage the bar, drinks preparation, etc.

E

Employee polyvalent

2/06/2020 - 30/11/2020
Burger king - Burdeaux France

Polyvalent employee. teams and manage resources in In charge of the restaurant operations at afternoon and evening service. assistant at the BOH Front desk service.

Skills

Cash handling
90%
Custome service
95%
Reliability
95%
Time administration
99%
Team work
95%
Attention to details
95%