Miragha Seyidov

• Develop an operational strategy that is aligned with the brand’s business strategy and lead its execution. Working with the team to put sustainable work processes and systems in place that support the execution of the strategy. • Champions change. Ensure brand and regional business initiatives are implemented and communicate follow-up actions to the team as necessary. • Establish a vision for product and service delivery on property. • Making research on new products, services or trends and introducing ideas to operations to enable the property to remain competitive. • Analyze pricing and services of competition and maintain an active relationship with competition. • Review staffing levels to ensure that guest service, operational needs and financial objectives are met. • Tour the building on a regular basis speaking with colleagues and guests to understand business needs and assess operational opportunities. • Participate in public space walk-throughs with Engineering, Housekeeping and Stewarding to ensure guest rooms, public space and back-of-the-house areas are well-maintained and preventative maintenance processes are in place. • Communicate and execute departmental and hotel emergency procedures and ensure operations staff can do the same. Guest Satisfaction • Champion the brand’s service vision for product and service delivery and ensure alignment amongst the hotel leadership team. • Foster colleague commitment to providing excellent service, participate in daily stand-up meetings and model desired service behaviou rs in all interactions with guests and colleagues. • Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer; ensure core elements of the service strategy are in place to produce the desired results. • Serve as the customer advocate on the property. Pull together resources to resolve guest and operational issues and impact results. • To be highly visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels and overall satisfaction. • Facilitate/attend pre- and post-convention meetings to establish relationships with customers, understand group needs and set and manage expectations. • Review comment cards, guest satisfaction results and other data to identify areas of improvement. • Analyze service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results. • Incorporate guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to meet or exceed guest expectations and continually improve results. • Ensure that a customer recognition program is in effect throughout all operations areas. Human Resources • Hiring operations management colleagues who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Creation of appropriate development plans and develops colleagues based on their individual strengths, development needs, career aspirations and abilities. And ensuring the same is done for all managers on the property. • Showing leadership talent in the property; identifying resource needs to strengthen the team and plan for future openings. • Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance. • Ensure service, technical skills and leadership training occur throughout operations to support successful daily operations. • Establish a presence with colleagues on the property and actively solicits colleague feedback. Utilize an “open door” policy and review colleague satisfaction results to identify and address colleague problems or concerns. Ensures colleagues are treated fairly and equitably. • Celebrate success and publicly recognizes the contributions of colleagues; ensure recognition occurs in all operations areas. • Champions all HR programmes including Talent Review, 360, Colleague Engagement Survey, Appraisal process and any others. • Ensure hotel policies are administered fairly and consistently, and disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs). Sales and Revenue Management • Provide input and support for the overall sales strategy. • Suggest innovative marketing ideas to gain market share. • Participate in weekly sales strategy meetings to anticipate service and staffing needs. • Attend the revenue management meeting, evaluate the mix of transient and group revenue and provide pricing recommendations to anticipate problem dates and proactively take action to resolve problems. • Review sales contracts for the current year and next year • Ensure the operations team has a sales strategy with aggressive goals and motivates individuals to achieve these goals and maximize performance. • Communicate regularly with meeting planners on the property, evaluate if operations are meeting service needs and provide feedback to the operations team. • Use the STR report, competitive shopping and other resources to maintain an awareness of the hotel’s market position. Research competitor’s strategies to identify ways to increase market share and maximize revenue. • Review RevPAR, meal period covers, room capture ratio and average check on a daily basis. • Participate in sales calls with members of the sales team to acquire new business. Financial Management • Review financial reports and statements to determine how Operations are performing against the budget. Work with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance. Leads cost containment efforts within operations, including organizational restructuring when necessary. • Review payroll and compare budgeted wages to actual wages, and coaches’ direct reports to address problem areas and hold the team accountable for results. • Facilitate the capital expenditure process with the operations department. Work with direct reports to identify ways to improve product or service levels and add value for the customer and colleagues. Ensure capital expenditure funds are being used to address the priorities outlined in the service strategy. • Negotiate contracts with retailers, service vendors and other contractors to obtain agreements that are beneficial for the property in accordance with SOPs • Manage Owner Relations • Share new ideas for stimulating business opportunities, improving service and increasing profitability. • Build owner loyalty through good communication, recognition and involvement in key decisions. • Establish a relationship with the owner as a business partnership and support the relationship with the owners. Other • Perform other duties as assigned to meet business needs. Tiflis Palace Hotel includes 43 rooms The Grand Gloria Hotel includes 167 rooms

Developing growth strategies and plans Managing and retaining relationships with existing clients Increasing client base Having an in-depth knowledge of business products and value proposition Writing business proposals Negotiating with stakeholders Identifying and mapping business strengths and customer needs Researching business opportunities and viable income streams Following industry trends locally and internationally Drafting and reviewing contracts Reporting on successes and areas needing improvements Managing all LLC’s Sales&Marketing, Revenue Management System and being responsible for advance budgeting Sheraton Baku Airport hotel includes 205 rooms RIVER INN RESORT & SPA includes 158 rooms

Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders Provide strategic advice to the board and Chairperson so that they will have accurate view of the market and the company’s future Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times Communicate and maintain trust relationships with shareholders, business partners and authorities Oversee the company’s financial performance, investments and other business ventures Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems Act as the public speaker and public relations representative of the company in ways that strengthen its profile Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth. Chinar hotel & SPA includes 170 rooms Gashalti Health Hotel includes 163 rooms

Lodging businesses hire hotel sales managers to generate revenue by attracting customers from around the world to be guests at their establishment. Meeting with clients and arranging business deals are some of the primary job duties of hotel sales managers. Leadership skills, a proven sales record, and presentation experience help hotel sales managers to succeed in this stressful career. Samaxi Palace Sharadil hotel includes 102 rooms Naftalan Qashalti Hotel includes 163

JW Marriott Absheron Baku includes 243 guest rooms Sheraton Baku Hotel includes 210 guest rooms

Rixos Premium Belek includes 700 guest rooms Rixos The Palm Hotel & Suites includes 316 guest rooms Samaxi Palace Sharadil hotel includes 102 guest rooms Naftalan Qashalti Hotel includes 163 guest rooms