Fahim Haque Asif

Managing a team of staff including programmers, analysts and support specialists  Evaluating the functionality of systems  Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements  Selecting and purchasing appropriate hardware and software  Managing IT budgets  Ensuring software licensing laws are followed  Implementing and managing security or integrity and backup procedures  Scheduling upgrades  Providing user training, support, advice and feedback  Testing and modifying systems to ensure that that they operate reliably  Managing secure network access for remote users  Keeping up to date with new technology  Designing maintenance procedures and putting them into operation  Training new staff.  Oversee all technology operations (e.g. network security) and evaluate them according to established goals  Devise and establish IT policies and systems to support the implementation of strategies set by upper management  Analyze the business requirements of all departments to determine their technology needs  Purchase efficient and cost effective technological equipment and software  Inspect the use of technological equipment and software to ensure functionality and efficiency  Identify the need for upgrades, configurations or new systems and report to upper management  Coordinate IT managers and supervise computer scientists, technicians and other professionals to provide guidance  Control budget and report on expenditure  Assist in building relationships with vendors and creating cost-efficient contracts

 Responsibility for annual operatingbudget.  Managing and maintaining relationships with vendors such as maintenance companies, food suppliers, and travel agencies that provide services to guests  Overseeing the daily operations of the resort including check-in procedures, accounting, human resources, security, and maintenance  Handling complaints from guests or other employees in a timely manner  Planning special events such as weddings, conventions, and charity fundraisers  Reviewing financial reports to determine if costs are within budget and profit margins are adequate  Ensuring that the resort is in compliance with local laws, state regulations, and federal requirements  Recruiting, hiring, training, scheduling, motivating, and disciplining employees 3. Designation : ICT Manager (September’2013-March-2019) Company: Grand Sultan Tea Resort & Golf (www.grandsultanresort.com) Organization: Luxury 5 Star Boutique Resorts 5 Star Luxury Hotel (Sree Mongal, Moulvibazar, Sylhet,Bangladesh) Responsibilities  Computer assembling and maintenance.  Hotel Management Software maintaining & end usersupport.  Troubleshooting hardware and softwareproblems.  Installing and configuring the peripherals, components and drivers.  Installing software and application to userstandards.  Configuring and troubleshooting desktops, laptops and servers.  Familiar with hardware tools like servers, printers, and networking and telecommunications devices.  Excellent troubleshooting skills in complex software and hardware problems.  On line Support to customers concerning their computer problems.  Expertise hands in troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers.  Managing and Maintaining the Servers, PC’s, Routers and Switches.  Configuring, Managing and Maintaining Networking Equipment’s.  Network processing, centralized and distributive network connection.  Installing, configuring and administering networktechnologies.  Installed and configured workstations for IP basedLAN.  Installed and configured DHCPClient/Server.  Backup Management, Reporting andRecovery.  Disaster Recovery.  Virus Protection and Eradication.  Created and deployed desktop images using Windows Default Systems.  Preparing monthly work status report and updating technology specific documents.  Responsible for designing and implementation of customer’s network infrastructure.  Help negotiate hardware, software, and circuit contracts for customers. 4. Designation : ICT Manager (Augast’2012- August -2013) Company: Hotel Royal Park Residence (www.royalparkbd.com) Organization: 4 Star Luxury Hotel (Banani, Dhaka) Responsibilities  Computer assembling and maintenance.  Windows Server 2012 Essentials Active Directory, User Policy, authentications, firewall, Automatic Backup.  CCTV Server & Storage Backup.  Administration Software for time attendance, Door Monitoring, Access Control Device, PABX, Remote Desktop, Management, Security Door, Configuration, Safety Locker Maintaining.  Hotel Management Software maintaining & end usersupport.  Client Support Software Spice works configuration and maintaining.  Public Wi-Fi support & maintaining.  VMWare ESXI configuration & maintaining.  Music System maintaining & support.  Private TV-Channel maintain & support.  POS Printer configurations & maintain.  Maintain Public Wi-Fi, Guest Room Wi-Fi, PABX, and Information Support.  Sound Systems & Multimedia Projector setup in Events.  All kinds of Hardware & Software Support.  Coordinating with architects and designers to create a design concept for new construction projects or renovations  Maintaining inventory levels of supplies and materials used in the resort’s operations such as linens, cleaning products, and food items

Computer assembling and maintenance.  Hotel Management Software maintaining & end usersupport.  Troubleshooting hardware and softwareproblems.  Installing and configuring the peripherals, components and drivers.  Installing software and application to userstandards.  Configuring and troubleshooting desktops, laptops and servers.  Familiar with hardware tools like servers, printers, and networking and telecommunications devices.  Excellent troubleshooting skills in complex software and hardware problems.  On line Support to customers concerning their computer problems.  Expertise hands in troubleshooting of Computer hardware related problems such like UPS, SMPS, Printer and Drivers.  Managing and Maintaining the Servers, PC’s, Routers and Switches.  Configuring, Managing and Maintaining Networking Equipment’s.  Network processing, centralized and distributive network connection.  Installing, configuring and administering networktechnologies.  Installed and configured workstations for IP basedLAN.  Installed and configured DHCPClient/Server.  Backup Management, Reporting andRecovery.  Disaster Recovery.  Virus Protection and Eradication.  Created and deployed desktop images using Windows Default Systems.  Preparing monthly work status report and updating technology specific documents.  Responsible for designing and implementation of customer’s network infrastructure.  Help negotiate hardware, software, and circuit contracts for customers.

 Computer assembling and maintenance.  Windows Server 2012 Essentials Active Directory, User Policy, authentications, firewall, Automatic Backup.  CCTV Server & Storage Backup.  Administration Software for time attendance, Door Monitoring, Access Control Device, PABX, Remote Desktop, Management, Security Door, Configuration, Safety Locker Maintaining.  Hotel Management Software maintaining & end usersupport.  Client Support Software Spice works configuration and maintaining.  Public Wi-Fi support & maintaining.  VMWare ESXI configuration & maintaining.  Music System maintaining & support.  Private TV-Channel maintain & support.  POS Printer configurations & maintain.  Maintain Public Wi-Fi, Guest Room Wi-Fi, PABX, and Information Support.  Sound Systems & Multimedia Projector setup in Events.  All kinds of Hardware & Software Support.  Coordinating with architects and designers to create a design concept for new construction projects or renovations  Maintaining inventory levels of supplies and materials used in the resort’s operations such as linens, cleaning products, and food items  All kinds of Security Concern Support.  Graphics Design & Video Editing

Graphics Design & Video Editing  Maintained high level of communications IT development teat regarding internet abilities and capabilities.  Provided end user support on all company PCapplications.  Provided Network Supervision for users on a Windows NT/Linux – TCP/IP Local Area Network.  Priced, Ordered, Assembled, and Upgraded, installed & provided troubleshooting for office & personal computer.  Established IT Department for Radio Link Internet Provide, Maintaining Linux Mail Server, Windows Installation & troubleshooting & Software Providing.  Managed incoming server mails by answering /redirecting queries. Provided email technical support and troubleshooting of browser Compatibility issues.

Manage design and set-up for Sterling Creations Office Networking Diagrams, after set-up the office workstation, maintaining and managing it on a day-to-day basis for 3months, officer had working smoothly.  Maintaining Email Server.  Local User Activity Monitoring.  Attendance Software maintains & support.  Garment Abacco Software maintain & support  Provided end user support on all company PCapplications.  Graphics Design & Video Editing  Maintained high level of communications IT development teat regarding internet abilities and capabilities.  Provided end user support on all company PCapplications.  Provided Network Supervision for users on a Windows NT/Linux – TCP/IP Local Area Network.  Priced, Ordered, Assembled, and Upgraded, installed & provided troubleshooting for office & personal computer.  Established IT Department for Radio Link Internet Provide, Maintaining Linux Mail Server, Windows Installation & troubleshooting & Software Providing.  Managed incoming server mails by answering /redirecting queries. Provided email technical support and troubleshooting of browser Compatibility issues.

Install, configure, maintain, administration and troubleshoot DNS, Internet Information Server 6.0(IIS 6.0), Mail Server (Microsoft Exchange & Qmail), Proxy Server, Web Server, DHCP, Print Server etc. in Linux (Red Hat, Debi an, Fedora) and Microsoft Windows 2000/2003 Server.  Troubleshoot, Maintain & Support to the Customer Proxy Server, Mail Server (Webmin, Antivirus, Mail Scanner, Anti-spam etc.) on Linux & other OS on client demand. Perform technical supports such as installation, configuring and maintenance of CISCO router, Access Point, Manageable Switch.  Network Design planning & Implementation of deferent companies which is Linux & Cisco Based.

Assembling PC’s Hardware and Install Operating system. Troubleshooting various problems on hardware & OS related.