Guest Services Representative – Union – Luxor | MGM Resorts International

Job Description

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Services Representative, your primary responsibility is to provide exceptional customer service, ensuring a smooth, enjoyable and WOW stay for all guests. You will assist with answering guest inquiries about hotel services, features, and local attractions and activities.

THE DAY-TO-DAY:

• Answer phone calls, handle reservations, suggest dinners and shows at the property as well as other MGMRI attractions and activities.
• Address and resolve guest concerns and complaints in a professional and timely manner.
• Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.
• Pre-assign, pre-key and prepare all guests packets for designated arrivals.
• Review/track/accommodate requests for changes and communicate to appropriate staff.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports etc.
• Balance clerk/cashier postings, cash and credit transactions on a daily basis.

THE IDEAL CANDIDATE:

• Prior front desk or guest services representative experience.
• Prior high-volume call center experience.
• Prior customer or guest services experience.
• Prior casino, hotel or similar resort setting experience.
• Previous OPERA software experience.
• Working knowledge of computers and Microsoft Office programs.
• High school diploma, GED or equivalent.
• Takes pride in their work, can multi-task and describes themselves as detail oriented.
• Enjoys helping others and likes to make a good impression.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

THE STARTING PAY:

• $ 19.26 per hour

THE SCHEDULE:

• On-Call. Must be able to work varied shifts to include weekends and holidays.

Are you ready to JOIN THE SHOW? Apply today!