Guest Services Representative – MGM Springfield | MGM Resorts International

Job Description

Before applying, please review the following to ensure your application process goes smoothly.

The application below will automatically populate your job history from your Workday profile. You may edit it below or you may follow the steps to update this information in your profile, especially if you plan to apply to multiple roles and do not wish to edit each time.

• From Workday, click “View Profile” at the top right corner.
• Under the “Summary” tab, click edit to update your “Job History” to reflect your most recent skills and work history, including your current position.
• Under the "Contact" tab, in your Workday profile click edit to update the privacy settings for your phone number and email address to show “Public” allowing hiring managers to contact you. Simply click on "Contact" to change your setting. "While you’re there, make sure your number and email are correct too!

After you’ve completed these steps, come back to this application page and you’re ready to apply!

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.

THE JOB:

As a Guest Services Representative, you will be responsible for assisting guests with phone calls related to dispatch services (PBX, Front Desk, Housekeeping, Facilities, Room Service and Bell) while delivering the highest level of customer service. You will set the stage for the guest experience with your welcoming smile and top-notch service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

STARTING PAY: $15.75 per hour

THE DAY-TO-DAY:

• Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards
• Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check outs; early arrivals and other special services requested by guests
• Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
• Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities
• Ensure that customer requests are met and confirmed within the guidelines established by management

THE IDEAL CANDIDATE:

• Has one (1) year of high-volume call center or customer service experience
• Takes pride in their work
• Describes themselves as detail-oriented
• Adapts well to changing situations and can efficiently handle a fast-paced work environment

PERKS & BENEFITS:

• Free meals in our employee dining room
• Free parking

Are you ready to JOIN THE SHOW? Apply today!