Waitress/Waiter | Kempinski Hotel

 

●       Responsible to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.

 

●       Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

 

●       A courteous, professional and efficient service is provided at all times.

 

●       All duties and tasks are performed as per the tasks required at the outlet.

 

●       Be knowledgeable of all services and products offered by the hotel.

 

●       Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

 

●       Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

 

●       Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

 

●       Ensure that the place of work and surrounding area is kept clean and organized at all times.

 

●       Successfully perform opening and closing procedures established for the assigned outlet

 

●       Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

 

●       Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

 

●       Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

 

●       Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

 

 

●       Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

 

●       Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

 

●       Undertake reasonable tasks and secondary duties as assigned by the Department Head.

 

●       Respond to any changes in the department as dictated by the hotel management.

 

●       Assist in carrying out scheduled inventories of products and operating equipment.

 

●       Perform any other assigned reasonable duties and responsibilities as assigned. 

 

●       Project at all times a positive and motivated attitude and exercise self-control.