Waiter / Waitress | Accor

Job Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

• Know your job and service and be expert in particular area. Effectively learn and to apply job knowledge and technical skills. Work to improve your functional skills for future.  Readily share your expertise with others. 
• Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Raffles brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed. 
• To continually strive to maintain the loyalty of regular guests through the creation of innovative new promotion ideas. 
• Explain menu, answers enquiries and makes suggestions regarding food, beverage and service to in-house/residence or villa guests. 
• Takes orders and serves food and beverage to guest according to the established sequence and procedures. 
• Regularly checking guest satisfaction 
• Paying attention to and handling special guest needs and requests, anticipating and handling guest needs. 
• Fully able to maneuver with all aspects of the Micros (POS)  
• Ensures all food and beverage items, equipment and other facilities in the Room service are maintained according to the Departmental Operation Manual requirements. 
• Take guest orders and deliver items without unnecessary delay. 
• Possesses a thorough knowledge of the Room service food menu &wine List and specialties. 
• Up-sells the menu and induces guests to take slightly higher than medium prices items and side orders:  soup, beverage, salad, dessert, etc. to increase the revenue. Achieves sales targets. Up-sells the menu and induces guests to take slightly higher than medium prices items 

• Minimum of 3 years of relevant experience as waiter 
• Good Knowledge in food and beverage
• Luxury of 5 star experience is a must

Competencies

• Ability to ensure that hotel’s standards, policies and procedures within food & beverage operation are applied. 
• Ability to prioritize and organize work assignments, delegate work. 
• Ability to motivate food & beverage Colleagues and maintains a cohesive team. 
• Ability to be a clear thinker, analyzes and resolves problems exercising good judgments. 
• Ability to focus and pay attention on details. 
• Ability to suggest sell food and beverage venues, menu items, beverages and wines. 
• Ability to ensure security and confidentiality of guest and hotel information. 
• Knowledge of all product items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices. 
• Bar layout, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.