Training Manager | Kempinski Hotel
Job Description
The job of Training Manager is executed satisfactorily when:
- All employees receive both Kempinski and locally required training.
- The hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement
- Achieve Kempinski training engagement rate.
- The training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.
- Ensure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines
- The hotel utilises all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.
- Every department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES
- Kempinski Experience Assessment meets or exceeds the company benchmark.
- Enhance Employee Engagement rate, which is reflected annually in the Kempinski Employee Engagement Survey.
- Enhance hotel Guest Satisfaction Survey results.
- Employee relationship and recognition programme(s) are in place.
- Annual Training Manager’s Academy is attended.
- Kempinski training policies and procedures are fully implemented and complied with.
- Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities. The Training Manager fulfils their role as a Talent Development Ambassador when:
- They actively support and implement Talent Development initiatives as a part of their daily activities.
- They identify Training talents in their department and throughout the hotel as per below definition* and actively support their career development.
- They support and initiate transfer, cross exposure and task force assignments for their team.
- They personally conduct performance appraisal with their team on a regular basis and take personal interest for their talents’ development plans.
- They recruit and select potential talent according to current and future department, hotel and Kempinski’s needs including conducting interviews for positions in their department.
