TD Manager | Rose Wood

February 5, 2024

Job Description

Begin your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Amsterdam is currently seeking a motivated and dynamic Talent Development Manager who is a well-rounded and seasoned individual to be part of our team.
We are looking for an enthusiastic Talent Development Manager with good communication skills, who is a people’s person and a good motivator. This role requires that the Talent Development Manager will manage the training and development function for the property to include scheduling and facilitating existing programs, implementing new programs and ensuring that all training and development / Company standards are met.
  • Play a lead role in the development and implementation of the hotel’s strategic and operational training plan by aligning learning and development initiatives with the overall company goals.
  • Manage the training and development function for the property to include scheduling and facilitating existing programs, implementing new programs, leveraging of external training sources and departmental managers/internal trainers and ensuring that all training and development standards are met.
  • Steer the property in its quality assurance initiatives ensuring the highest standards are engrained in the culture of each team and individual.
Essential Job Functions
  • Ensures all training and development activities are strategically linked to the company’s mission, vision and culture standards.
  • Facilitates Rosewood Hotel & Resorts training programs including orientation, Train the Trainer, Code of Conduct, orientation program, Emerging Leaders Program etc.
  • Plays a lead role in developing succession planning and supporting mentoring, learning and cross training programs to meet individual and business needs.
  • With Department Managers, selects and trains an internal training team to support delivery of standards-led and job skills training programs. Tracks quality of trainers, monitors hours of training completed, effectiveness and processes rewards according to Resort guidelines.
  • Ensures compliance with company standards and local laws on food handling, health and safety, fire safety, first aid etc. Trains or co-ordinates training liaises with other departments (e.g. Engineering, F&B etc.) accordingly.
  • Maintains and develops in-house and online training resources.
  • Ensures a robust training program is in place to focus on quality standards. Reviews quality reports and assists Heads of Departments in formulating action plans based on results.
  • Coordinates the organization and delivery of the associate recognition and long service awards.
  • Contributes to the annual budgeting process and maintains the training expenses throughout the year.
  • Manage the Internship Program for both local and international students.
  • Initiates and co-ordinates community-based training programs. Establishes educational partnerships with local schools and colleges to promote Resort as the employer of choice and as part of the resort’s corporate social responsibility initiatives.
  • Assists in the coordination of daily stand-up meetings, monthly and quarterly team meetings by participating and presenting topics.
  • Acts as a culture carrier for the Talent & Culture Team by living the company values and engaging positively with associates on a daily basis.
  • Experience as hospitality Training Manager in a luxury hotel environment. Previous operational experience also desirable.
  • Bachelor’s degree in hospitality, hotel management, Human Resources or a relevant field of work or an equivalent combination of education and work-related experience.
  • Proficiency with Microsoft Office products. 
  • Excellent public speaking and presentation skills. 
  • Required to speak, read and write English perfectly. Fluency in other languages preferred.
A work permit for the Netherlands is needed to be considered for this role.
About us: Once open, we aim to make our property to be the top destination of choice in the region. The immediate need of this role is to put together the hotel’s leadership team. We aim to create a fast-paced, international team, with a strong sense of collaboration. We believe in teamwork, finding solutions and being yourself at work. Because of this we are looking for someone who fits with our culture and so we’d like to make an offer to someone collaborative and result-oriented with a can-do mindset, and who would enjoy working at Rosewood as much as we do.