Talent Development Manager | Rose Wood

Job Description

Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Little Dix Bay currently seeks a Talent Development Manager who is a well-rounded and seasoned individual to be a part of our iconic resort.
The Talent Development Manager will assist the Director of Talent & Culture in managing all aspects of the resort’s strategic and operational training and will be one the leaders of associate engagement within the property.
  • Play a lead role in the development and implementation of the resort’s strategic and operational training plan by aligning learning and development initiatives with the overall company goals.
  • Manage the training and development function for the property to include scheduling and facilitating existing programs, implementing new programs, leveraging of external training sources and departmental managers/internal trainers and ensuring that all training and development standards are met.
  • Steer the property in its quality assurance initiatives ensuring the highest standards are engrained in the culture of each team and individual.
  • Ensures all training and development activities are strategically linked to the company’s mission, vision and culture standards.
  • Facilitates Rosewood Hotel & Resorts training programs including Perfect Discovery (orientation), Train the Trainer, Code of Conduct Rosewood Reception (orientation programme), Emerging Leaders Program etc.
  • Plays a lead role in developing succession planning and supporting mentoring, learning and cross training programmes to meet individual and business needs.
  • With Department Managers, selects and trains an internal training team to support delivery of standards-led and job skills training programs. Tracks quality of trainers, monitors hours of training completed, effectiveness and processes rewards according to Resort guidelines.
  • Ensures compliance with company standards and local laws on food handling, health and safety, fire safety, first aid etc. Trains or co-ordinates training liaises with other departments (e.g. Engineering, F&B etc.) accordingly.
  • Maintains and develops in-house and online training resources.
  • Ensures a robust training program is in place to focus on quality standards. Reviews quality reports and assists Heads of Departments in formulating action plans based on results.
  • Coordinates the organization and delivery of the associate recognition and long service awards.
  • Contributes to the annual budgeting process and maintains the training expenses throughout the year.
  • Manage the Internship Program for both local and international students.
  • Initiates and co-ordinates community-based training programs. Establishes educational partnerships with local schools and colleges to promote Resort as the employer of choice and as part of the resort’s corporate social responsibility initiatives.
  • Assists in the coordination of daily stand-up meetings, monthly and quarterly team meetings by participating and presenting topics.
  • Acts as a culture carrier for RWLDB Talant & Culture Team by living the company values and engaging positively with associates on a daily basis.
  • Play an active role in all other programs within the Talent & Culture department including recruitment, payroll administration, associate communication and social & teambuilding activities.
  • Fulfills Manager on Duty role as required.
  • Other duties as assigned.
  • Degree in Hotel Management or Human Resources or equivalent experience combined with a recognized professional qualification.
  • Certification in training, coaching or HR certification with strong Training component from a recognized institution e.g. CIPD or SHRM desirable.
  • Experience at properties of similar size and quality in the Caribbean or other remote location.
  • 2 years’+ experience as a Talent & Development Manager, preferably in 5-star resort environment.
  • Fluency in English. Strong written, verbal, and non-verbal communication.
  • Confidence in presenting to small and large groups and giving advice to senior management.
  • Detail orientated, possessing speed and accuracy in performance of duties and assigned projects. Good planning, organizing, execution and follow-up ability; calm under pressure. Problem solver with sound judgment and decision-making skills; ability to work effectively with minimal supervision; Ability to communicate at all levels with excellent written, listening and verbal communication skills. Relationship builder.
  • Extensive knowledge of learning & training methods and techniques essential. Experience of conducting Training Needs Analyses and program creation to address training needs is essential. Excellent presentation and training/facilitation skills. Excellent knowledge of presentation and standard software applications Proficiency with Microsoft Office products, with advanced PowerPoint knowledge.
  • Must have personal standing, integrity, intellectual capability and operational grip to gain and sustain respect throughout the organization, demonstrate creativity and passion.
Competitive Benefits
  • Expatriate benefits including accommodation provided where applicable.
  • Medical, dental, vision and retirement benefits.
  • Work visas provided for the successful candidate if applicable.
  • We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.