Talent & Culture Development Manager (Specialist) | Rose Wood
Job Description
Rosewood Tucker’s Point is seeking a dynamic and innovative Learning & Development Manager(Specialist) to lead our Talent Development function and elevate our learning initiatives to the next level. The successful applicant will support the effective management and performance of the Talent Development and manage all aspects of the learning function, in accordance with company standards, ensuring that all learning initiatives correlate with the Rosewood Mission, Vision and Values. To direct, implement and maintain internal and external learning initiatives designed to engage, educate and excite our associates. Acts as the Resort Quality Assurance Champion taking responsibility for activities to ensure identified service standards are met.
Duties will include but are not limited to:
• Lead and facilitate all Rosewood-mandated core training programs, ensuring our associates are equipped to deliver world-class service.
• Collaborate with Departmental Trainers to deliver consistent and impactful training across departments, providing ongoing coaching and guidance.
• Design and deliver a cutting-edge Discovery (New Hire Orientation) program, inspiring new associates from day one.
• Oversee cross-training programs and manage educational assistance participation, fostering a culture of continuous learning.
• Develop and manage personalized development plans for our associates, driving their growth and success.
• Maintain comprehensive training records for the resort, ensuring all learning initiatives align with our Mission, Vision, and Values.
• Provide valuable input during probation and performance appraisals, supporting managers to drive performance excellence.
• Champion our Resort Quality Assurance program, ensuring service standards are met and exceeded.
• Contribute to other Talent & Culture functions as needed, supporting a collaborative and high-performing T&C team.
The successful candidate must have the following Experience:
A minimum of 5 years of experience, with at least 3 years as a full-time Hospitality Trainer or Training Manager. Hotel Operations experience is a plus. Demonstrated success in implementing effective talent management and cultural development initiatives. Collaboration: Experience working closely with managers to design and implement performance management processes and feedback mechanisms. Education: A bachelor’s degree in hospitality, Hotel Management, Human Resources, Business Administration, or a related field. Equivalent experience and education combinations will be considered.
Certifications: A quality assurance certification is an advantage, and a Hospitality Trainer Certificate with a Certified Training Professional designation is a must.
