Surveillance Shift Manager – Gaming – Mandalay Bay | MGM Resorts International

Security
Las Vegas, New Mexico, United States
May 1, 2024
Full Time

Job Description

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

The Surveillance Shift Manager will oversee the daily operations of their shift to meet company and departmental practices, procedures, and Gaming  Commission regulations. You'll assist in overseeing game protection and security of the guest and employee experience and have a keen eye for detail, strong leadership skills, and a deep understanding of gaming regulations and security protocols.

THE DAY-TO-DAY:

  • Supervise Operations: Lead and oversee Surveillance Lead Operators and Operators during shifts, managing CCTV equipment operation, daily reporting, and evidence maintenance.

  • Maintain Observational Quality: Ensure accuracy, quantity, and documentation of observations, reviewing video and documentation for key incidents like jackpots, complaints, procedural errors, and theft.

  • Expertise in Casino Games: Possess in-depth knowledge of casino games, payoffs, rules, cheating methods, and advantage play to train Operators and uphold SOPs.

  • Regulatory Liaison: Serve as the point of contact with state Gaming Regulators for cheating and customer complaint incidents, as well as external agencies.

  • Shift Management: Organize shift schedules and duties to ensure adequate coverage and operational efficiency.

  • Team Management: Conduct one-on-one meetings with teams, addressing concerns, employing conflict resolution, and administering discipline when necessary.

WHAT YOU WILL NEED:

  • Bachelor's Degree or equivalent experience.

  • 2 years of prior relevant experience in surveillance or table games position in a casino/hotel environment.

WHAT WILL MAKE YOU STAND OUT:

  • Proficiency in operating CCTV systems (Closed-CaptionTelevision).

  • Strong aptitude for technology with the ability to navigate and troubleshoot various technical systems.

  • Knowledge of table games within a gaming environment.

THE PERKS & BENEFITS:

  • Wellness incentive programs to help you stay healthy physically and mentally.

  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

  • Free meals in our employee dining room.

  • Free parking on and off shift.

  • Healthcare, financial, and time off benefits including 401K Matching.

  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!

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