Steward – CDD 3 months | INNSiDE Luxembourg | Melia Hotels International
Job Description
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you
OPERATIONS
- Complies with the instructions of their immediate superior regarding the duties and obligations assigned to them, verifying they have all the equipment and supplies required to perform their work and managing it appropriately to avoid waste and losses.
- Collects crockery, glassware, plates and utensils for preparing food from the service areas and cleans them using detergents and applying the appropriate cleaning procedures before storing them in their assigned locations to be used again.
- Cleans pots, ovens, hot plates, hoods, salamanders, grills, etc., using the defined procedures, always observing the safety measures and regulations designed to avoid the risk of accidents.
- Cleans the assigned areas, such as floors, walls, doors, furniture, etc., complying with the highest standards of hygiene and cleanliness.
- Systematically collects all rubbish bins from the different sections, replacing them with clean bins with their respective bin bags and lids. Empties, inspects and classifies waste and washes the bins.
- Handles all operating equipment with extreme caution during transportation to avoid accidents, spillage or breakages, complying at all times with safety regulations.
- Implements all the instructions and work assigned to them by their immediate superior as well as the responsibilities the position requires.
CUSTOMER EXPERIENCE
- Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
- Ensure the customer’s experience and personalise their stay, anticipating their needs and exceeding their expectations.
- Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
- Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
- Support their manager with the Sensory Architecture established for their areas.
- Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.
HEALTH & SAFETY / HEALTHY WORKPLACE
- Be knowledgeable of the hotel’s evacuation plan .
- Be knowledgeable of the personal protective equipment and use it correctly.
- Be knowledgeable of the methods, work procedures and risks inherent to their activity.
- Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
REQUIREMENTS
- Knowledge of food handling, hygiene and food safety.
- Own culinary knowledge, as well as knowledge of event organisation, decorations and presentation of buffet set-ups.
- Keeping up to date with kitchen trends
- Hygienic food handling and management.
- Proficient in Office package and tools related to the position.
- Knowledge of hotel operations
- Ability to teach and transmit knowledge, experience in managing staff.
- Advanced level in English or French required, knowledge of Spanish is considered an asset
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present“. Thanks to al our collaborators, we make it possible.
If you want to be “Very Inspiring People“, follow us on:
