Sportsbook Ticket Writer- Full Time (Aquarius) | Caesers

Job Description

WELCOME TO THE EMPIRE! Caesars Sportsbook, America’s leading sports book provider, has an opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.  

BEHOLD! Reporting to the Sportsbook Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. 

Why Join Our Team: 

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.) 

Flexible scheduling (nights, weekends, mornings, holidays, etc.) 

Advancement opportunities – come grow a career with us!  

What You Will Do: 

Provide a top tier level of customer service that encourages customers to come back repeatedly 

Don’t get a penalty – ensure you adhere to all the rules and regulations set forth by the company and the Gaming Control Board 

Become familiar with our betting options and be able to strike up conversations with customers regarding those options 

Work to resolve customer disputes/complaints and escalate to direct supervisor when needed 

Be a positive team member and work collaboratively with other team members and your leadership team 

Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and standards 

Other duties as assigned 

What You Will Need: 

Must have basic computer knowledge (Email, MS Excel, internet, etc.) 

Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting 

H.S. Diploma, GED, or equivalent preferred 

21+ years of age or older  

Successfully pass a background check 

Able to obtain a gaming license from the Department of Gaming and other jurisdictions where deemed necessary 

High level of customer service 

Ability to work a flexible schedule: nights, weekends, and some holidays is preferred 

Present yourself in a professional manner 

Strong communication skills, both written and verbal 

Ability to do simple math 

Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board 

Physical Requirements: 

Must be able to stand for extended periods of time 

Must be able to lift, pull or push 25 lbs. 

Must be able write for extended periods of time 

Must be able to twist, bend or reach with no significant boundaries 

This position may be exposed to a smoke-filled environment 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.