Spa Receptionist | Four Season

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled in Koh Samui’s breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island’s maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature’s embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.

Spa Receptionist

About the role:

The Four Seasons Resort Koh Samui is looking for a Spa Receptionist who shares a passion for excellence, conveys a positive attitude and epitomizes honesty and integrity. 

The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling. The Spa Receptionist will be able to perform basic massage treatment.

The position reports to the Director of Spa.

What you will do:

• Greet guest and answer inquiries in a friendly and professional manner.
• Provide information about spa services and products and able to upsell treatments and retail products accordingly.
• Take and manage bookings from various channels i.e., phone calls, walk-ins, and digital communication as well as process payments and handle cash transactions.
• Handle all guest interactions with the highest level of hospitality and professionalism.
• Work harmoniously and professionally with co-workers to ensure the smooth operation at all time and coordinate with other departments to ensure guest satisfaction.
• Accommodate special requests whenever possible and assisting guests in all inquiries in connection with spa or resort services.
• Monitor and manage inventory of spa supplies and retails.
• Responsible for the administration, document file, and guest-required information.
• Other duties and projects as assigned

What you bring:

• Must have existing work authorization to work in the country of Thailand
• Proficient in English communication
• Excellent personal presentation and interpersonal skills
• Excellent communication, problem-solving, and guest service skills
• Confident outgoing personality and a can-do approach to any request
• Warmth, care, and genuine enthusiasm when dealing with guests and internal customers
• Commitment to upholding Four Seasons Service and Culture standards
• Ability to handle multiple tasks and remain calm under pressure
• Relevant experiences

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities 
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
   

Schedule & Hours:

• This is a full-time position.
• The working hours will primarily be early morning, days, during weekdays and weekends.