Spa Host | Hilton Hotels & Resorts

Job Description

Working for Hilton

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from – Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all!

What will I be doing?

As a Spa Host, you are responsible for all general areas of the Spa to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manning Reception desk, meeting & greeting all guests
• Provide guests with excellent knowledge of all spa and fitness services and retail products, ensuring the guest’s experience at the spa is memorable from the beginning to the end
• Answering phones and attending to guest queries
• To effectively and efficiently manage the spa reservations system
• Recommend and up sell additional treatments to guests, driving repeat bookings wherever possible
• Scheduling treatments & advising guests on treatments appropriately
• Report lost property, accidents, Maintenance issues, or other incidents

What are we looking for?

We are looking for a suitable candidate who can cover this position from July 2024 onwards. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• A passion for the hospitality industry
• Eye for detail
• Fluent in English, both spoken as written

Thrive at Hilton

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member’s professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

• Workplace flexibility (work life balance)
• Professional leadership development framework
• Worldwide career opportunities
• Access to Hilton University and over 5000 online learning programs
• Free events and activities
• Discounted gym membership
• Free staff meal and daily dry-cleaned uniform
• Discounted accommodation and food & beverage rates globally
• Participate in ongoing recognition programs
• Diverse by nature and inclusive by choice
• Support to participate in a variety of local volunteer activities
• Fast track to Hilton Honors Silver status

When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram.