Sommelier | Rose Wood

·           Report for duty on time and get prepared for your shift.

·           Adhere to the agreed break times.

·           Follow opening procedures and complete all duties as required by the management and head sommelier team.

·           In charge of the deliveries whenever communicated to do so.

·           Communicate to Managers promptly of the beverage delivery level, shortages and vintage change if adequate.

·           Ensure all deliveries to be dealt with in accordance with the manual handling SOP.

·           Ensure that all stations are equipped with sufficient clean glasses / decanters and all other service ware.

·           Ensure all tables are laid in accordance with the SOP.

·           Engage with, and contribute to service briefings.

·           Take instruction from manager and DFB, anticipating their requirements.

·           Work with your head waiter and Manager in order to control your section.

·           Follow the Order of Service and maintain all tables in your section at all times.

·           Respond to any menu / drinks queries with knowledgeable, informative and engaging answers.

·           Ensure that individual glass change for each order is known and placed on the table.

·           Understand guests are to be prioritized – SAGs, unhappy guests & regulars.

·           Communicate guest preferences to your manager in order to build guest profiles.

·           Top up wine and water whenever necessary.

·           React promptly and deal with any issues, complaints, breakages & spillages.

·           Communicate any issues to your management promptly.

·           Clear / Restock your station.

·           Ensure a high level of cleanliness is maintained throughout the restaurant.

·           Follow correct closing procedures accordingly.

·           Complete relevant checklists correctly and honestly.

·           Manage the restocking of the wine fridges and reordering missing wines.

·           Keeping the wine fridge area clean and tidy.

·           Update and manage the master wine list.

·           Assist other outlets/managers in the sale of rare and fine wine.

·           Assist FB operations manager with wine related trainings.