Job Description
Monitors performance of slot machines and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary. Create a memorable experience by providing excellent guest
ESSENTIAL DUTIES & RESPONSIBILITIES
- Verifies jackpots, makes hopper fills, and fills out paperwork.
- Performs minor repair to slot machines.
- Handles customer relations and minor customer disputes.
- Maintains a pleasant, friendly and welcoming attitude at all times.
- Knowledge of all special events and promotional activities available to guest.
- Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
- A high school diploma or GED equivalent preferred.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to perform multiple duties under frequent time pressures.
- Must be able to obtain and maintain a valid state gaming license.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Ability to stand for long periods of time on a daily basis, walk to various areas of the casino, and be able to push, pull or move heavy objects with assistance.
- Work environment may include smoke and variable temperature, lighting and noise levels.