Job Description
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Shift Engineer . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: – has Sense of hospitality – has prior work experience in hotel operational departments – has proven track record successful administration – has the ability to handle guest complains with a smile – has great interpersonal skills.
As Shift Engineer, under the guidance of the Chief Engineer you will ensure that the Engineering operation during your shift is efficient and productive & in accordance with IHG standards for maximum guest satisfaction.
Duties and responsibilities
Financial returns:
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning
- Maintain the hotel in your qualified trade to the desired standard
- Shift inspection and rectification
- Complete work orders as requested by the Chief Engineer to meet customer requirements
- Initiate/identify project work required throughout the hotel
- Implement and action the preventative maintenance program
- Demonstrate flexibility in changing the work schedule in light of guest priorities
- General building minor maintenance repairs
- Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established
- Ensure plant rooms are checked and cleaned and are in operating order
- Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day
- Conduct lighting checks to ensure all globes are in working order
- Investigate reported faults for laundry and kitchen equipment
- Carry out any minor repairs to guest rooms or public areas
- Liaise directly with departments regarding the completion of work orders and prioritise in order of guest satisfaction
- Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
-
-
-
-
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
|
People:
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Anticipate guest needs, handle guest enquires, and solve problems
- Create a positive hotel image in every interaction with internal and external customers
- Adhere to hotel brand standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guest’s needs
- Maintain current Hotel information to be able to provide information to guests
|
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
- Communicate well to ensure effective shift hand-overs
- Actively participate in organised meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
|
- Be open to new ideas and make changes in the job and routine as required
- Work in line with business requirements
- Complete tasks as directed by Management
|
- Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
- Seek feedback on areas of shortfall
- Maximize opportunities for self-development
|
- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards
|
- Work effectively with customers and colleagues from different viewpoints, cultures and countries
|
Guest experience:
- Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
- Understands how their role fits with others and contributes to the success of business
- Understands the hotel’s facilities, products and services
- Provides information when requested and promotes hotel’s services, facilities and special events
- Implements department procedures and policies as needed
Responsible business:
- Strive for constant improvement and take responsibility for your own performance
- Adhere to InterContinental Hotel Group Corporate Code of Conduct
- Adhere to Hotel Handbook and general policies and procedures
- Adhere to Engineering Policies and Procedures
- Report problems to Management with suggestions for resolution
- Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.
- Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
- Report security incidents and accidents in accordance with the Hotel requirements.
This is the lead maintenance job in a full-service hotel. May supervise a small maintenance staff.
Qualifications and requirements
Bachelor degree in mechanical or electrical engineering is a must.
Hotel experience preferred.
Must be able to speak local language(s) good command of English is mandatory
(0-2 years of experience)
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Shift Engineer . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: – has Sense of hospitality – has prior work experience in hotel operational departments – has proven track record successful administration – has the ability to handle guest complains with a smile – has great interpersonal skills.
As Shift Engineer, under the guidance of the Chief Engineer you will ensure that the Engineering operation during your shift is efficient and productive & in accordance with IHG standards for maximum guest satisfaction.
Duties and responsibilities
Financial returns:
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning
- Maintain the hotel in your qualified trade to the desired standard
- Shift inspection and rectification
- Complete work orders as requested by the Chief Engineer to meet customer requirements
- Initiate/identify project work required throughout the hotel
- Implement and action the preventative maintenance program
- Demonstrate flexibility in changing the work schedule in light of guest priorities
- General building minor maintenance repairs
- Ensure pool chemical level is in accordance with legislative requirements, is vacuumed and surrounding area maintained to standards established
- Ensure plant rooms are checked and cleaned and are in operating order
- Carry pager and respond to requests from departments regarding minor maintenance issues throughout the day
- Conduct lighting checks to ensure all globes are in working order
- Investigate reported faults for laundry and kitchen equipment
- Carry out any minor repairs to guest rooms or public areas
- Liaise directly with departments regarding the completion of work orders and prioritise in order of guest satisfaction
- Occupational Health and Safety Responsibilities
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
-
-
-
-
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
|
People:
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
- Anticipate guest needs, handle guest enquires, and solve problems
- Create a positive hotel image in every interaction with internal and external customers
- Adhere to hotel brand standards
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
- Assist guests and escort them to locations within the hotel at their request
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guest’s needs
- Maintain current Hotel information to be able to provide information to guests
|
- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
- Communicate well to ensure effective shift hand-overs
- Actively participate in organised meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication
|
- Be open to new ideas and make changes in the job and routine as required
- Work in line with business requirements
- Complete tasks as directed by Management
|
- Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
- Seek feedback on areas of shortfall
- Maximize opportunities for self-development
|
- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards
|
- Work effectively with customers and colleagues from different viewpoints, cultures and countries
|
Guest experience:
- Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
- Understands how their role fits with others and contributes to the success of business
- Understands the hotel’s facilities, products and services
- Provides information when requested and promotes hotel’s services, facilities and special events
- Implements department procedures and policies as needed
Responsible business:
- Strive for constant improvement and take responsibility for your own performance
- Adhere to InterContinental Hotel Group Corporate Code of Conduct
- Adhere to Hotel Handbook and general policies and procedures
- Adhere to Engineering Policies and Procedures
- Report problems to Management with suggestions for resolution
- Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.
- Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
- Report security incidents and accidents in accordance with the Hotel requirements.
This is the lead maintenance job in a full-service hotel. May supervise a small maintenance staff.
Qualifications and requirements
Bachelor degree in mechanical or electrical engineering is a must.
Hotel experience preferred.
Must be able to speak local language(s) good command of English is mandatory
(0-2 years of experience)
