Senior Manager Concierge – Mandalay Bay | MGM Resorts International

Job Description

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Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

As the Chef Concierge, your primary responsibility is to establish, implement, and cultivate a concierge department dedicated to delivering exceptional service and promptly meeting guests' needs. You'll curate a team of polished, highly trained professional concierges who excel in providing service that fosters guest loyalty. Setting the bar for professionalism, you'll develop procedures and conduct training to ensure the highest standards of service delivery. Your role extends to instructing and enforcing protocols and etiquette, shaping a positive perception of MGM Resorts and its service culture.

THE DAY-TO-DAY:

• Elevating Guest Experience: You'll ensure that our service remains top-notch by researching, developing, and implementing new products, services, and technologies. Your keen eye on industry trends will keep us ahead of the curve in meeting dynamic customer needs within the hospitality and gaming environment.

• Policy and Procedure Development: You'll develop and implement departmental policies and procedures to guarantee prompt, efficient service delivery to all guests. Your expertise will ensure compliance with company policies and legal requirements while fostering a work environment that encourages teamwork, performance, and employee satisfaction.

• Operational Oversight: You'll manage operational functions within the department in line with the strategic plan and vision, ensuring alignment with divisional and property objectives.

• Collaboration and Communication: You'll interact and communicate with partners to seamlessly integrate services provided to guests, fostering strong relationships across the organization.

• Budget and Labor Management: You'll be responsible for monitoring daily labor and departmental budgets, exercising forecasting skills to maintain control and efficiency.

WHAT YOU WILL HAVE:

• Bachelor's Degree or equivalent experience in hospitality, management, or related field or equivalent experience.

• 2 years of prior relevant experience in the direction and management of employees in a similar hotel environment.

WHAT WILL MAKE YOU STAND OUT:

• Exceptional interpersonal and communication skills, with the ability to effectively train and mentor staff.

• Strong organizational skills and attention to detail to develop and maintain departmental procedures.

• In-depth knowledge of protocol and etiquette, with the ability to uphold and enforce standards.

• Flexibility to adapt to changing guest needs and dynamic work environments.

• Commitment to delivering unparalleled service and fostering guest loyalty.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits including 401K Matching.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!