Security Supervisor (FT) (Horseshoe Tunica) | Caesers

Job Description

ESSENTIAL JOB FUNCTIONS:

  • Assists in the supervision of Security Officers on assigned shift. 
  • Maintains adequate staffing levels, by interviewing, selecting, training, scheduling, evaluating, promoting and disciplining associates, as needed. 
  • Patrols the property on assigned shift, identifying potential security and/or safety hazards, and reporting same to the appropriate individual, to ensure the safety and protection of guests, associates and the entire facility.
  • Acts as a back-up to Security Officers on assigned shift, and assumes their duties when necessary.
  • Prepares and requests reports on incidents involving guests, associates and/or the facility, as needed.
  • Maintains a working knowledge of property, as well as special events on property, in order to advise guests and fellow associates of same, whenever possible.
  • Guards all transfers of monies and chips on the casino floor, as well as the physical transportation of hopper fills, chip fills and credits. 
  • Interacts with guests and associates in a positive, professional manner. 
  • Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
  • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
  • Responsible for maintaining a consistent and regular attendance record.
  • Inspires others by demonstrating a high level of commitment and energy in all endeavors. 
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  
  • Conveys positive energy and enthusiasm focusing on the customer interaction.   
  • Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. 
  • Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.  
  • Immediately addresses service issues and follows up to ensure guest satisfaction. 
  • Keeps team well informed of property promotions and events.  
  • Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  
  • Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  
  • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  
  • Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.  
  • Recommends disciplinary action or disciplines employees. 

The term “management” includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes(evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. 

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED);
Previous law enforcement experience preferred.

Must be at least 21 years of age.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid state driver’s license. Must be able to acquire a MS Gaming License.
Candidates MUST complete CARE certification training and pass the CARE test.

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