Security Officer | Rose Wood

Job Description

Overview: Manage and supervise the day-to-day Security staff to ensure the safety and security of all guests, hotel staff, and property.

Essential Duties and Responsibilities:

• Report for duty punctually, ready to work in full uniform, paying attention to personal hygiene and tidiness.
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls and assist guests and associates’ safety and security in the hotel.
• Initiate and follow up on all investigations of crimes committed against property and persons.
• Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Check all alarm systems, safety, and fire equipment systems and closely monitor the security of building doors, service areas, and delivery areas.
• Maintain accurate records while performing basic office duties, including, but not limited to, camera monitoring, shift activity logs, code books, and employee and guest binder interactions.
• Protect evidence or scene of incident in the event of accidents, emergencies, or security investigations; set up barriers and signage and provide direction or information to others.
• Observe and report incidents or suspicious activity as appropriate for the circumstances and/or as required by the Company.
• Respond to incidents of disaster, hotel emergency codes, fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous material event, inclement weather, and other incidents or conditions following procedures established for post by the company or through training or certification.
• Accurately log and maintain the Lost and Found department log while adhering to the stated restrictions as they appear in the departmental manual. Assures that all property removal is conducted within appropriate policy requirements and according to standards.
• Workplace Safety: Is aware of and works within the facility and departmental safety guidelines, reporting potential hazards and hazardous behavior.
• Handle all guest-related incidents as necessary.
• Monitor railroad tracks for trains and assist guests across tracks when it is safe.
• Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound.
• Ensure the railroad train tracks are monitored at all times (24 hours a day / 7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times.
• All other duties as required.

Required Skills:

• Must perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remain calm, and resolve problems using good judgment.
• Follow directions thoroughly.
• Understand a guest’s service needs.
• Work cohesively with co-workers as part of a team,
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Required to speak, read, and write English, with fluency in other languages preferred.
• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding with or without reasonable accommodation.

Qualifications: High School diploma and hospitality background.

Experience: Previous experience as a security officer for a luxury or ultra-luxury property is preferred.