Security Officer- (PT) | Rose Wood

December 12, 2023

Job Description

Security Officer- (PT- PM Shifts) 
Overview: Secures premises and associates, guests and visitors by patrolling property; monitoring surveillance equipment; inspecting hotel, equipment, and access points; permitting entry. Supports the highest level of safety and security for the hotel.
Job Description: 
Maintain a safe and secure environment for all guest and employees and protect all assets of the hotel and assure compliance with our policies and procedures.
Inspect and patrol hotel and town houses; premises regularly.
Locate, identify, investigate and report safety hazards, suspicious behaviors and security breaches within the hotel.
Assist with the investigation on any incidents (including but not limited to missing or damaged property, lost and found items, vehicle damage, injury, etc.
Secure all exits, doors and access points. 
Respond to alarms and react in a timely manner.
Conduct fire safety training and evacuations. 
Provide assistance to guests, associates, visitors and vendors. 
Submit daily surveillance activity report, accident and incident reports. 
Assure that only authorized hotel property or packages leave the hotel via the employee entrance. Inspect all packages, purses, etc., as needed.
Work with Department Managers, Human Resources and Managing Director in resolving safety, health and security concerns and/or projects. 
Answer phones in a professional and courteous manner.
Use proper radio communication procedures.
Work with building a rapport and relationship with the local DC Metropolitan Police department and Fire Department to stay up to date on activities in the Georgetown area. 
Assure that key control procedures are strictly enforced.
Maintain complete confidentiality of information regarding associates, guests or hotel incidents.
Maintain a professional image and demeanor.
Ability to deescalate confrontational situations. Encourage, build and promote positive relationships with guests, associates, visitors and vendors. 
All duties as assigned. This position reports to the Director of Human Resources. 
*The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.

Experience: Minimum four years’ experience as a Security Officer for a luxury or ultra-luxury hotel or resort preferred. Previous law enforcement or military experience preferred. 
Education: High school diploma or equivalent education is required. 
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; able to deescalate conflicts and situations that could cause harm to associates, guests and vendors; follow directions thoroughly; understand our guest’s service needs; work cohesively with co-workers, managers, guests and visitors as part of a team; work with minimal supervision; maintain confidentiality of guest information, associate and pertinent hotel data.
Schedule: Flexible availability is required for this position to include evenings, nights, weekends and holidays. 
Technical Skills: Knowledge of basic security techniques. Basic computer skills; Ability to input and access information in all hotel systems. Ability to write detailed reports of hotel incidents and activities. 
Language: Required to speak, read and write in English, with fluency in other languages preferred. 
Physical Requirements: Must be able to exert physical effort in transporting supplies and equipment. Endure various physical movements throughout the work areas, ability to reach up and down, to lift, pull, push a minimum of 35 pounds, ability to patrol indoors and outdoors between the hotel and the townhouses, ability to stand for long periods of time, and satisfactorily communicate with guests, visitors and co-workers to their understanding.
Licenses/Certifications: DC Security Officer License and CPR certified preferred. 
Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.