Security Manager – Grave Shift | Caesers

Job Description

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Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift.  

SHIFT DETAILS:

Grave

JOB FUNCTIONS:

• The Manager supervises Security Supervisors. 
• The Security Manager insures compliance with all casino policies. 
• The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe’s guests
• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations
• Endorses the business objectives, ethics, and values of Caesar’s Entertainment
• Ensures that each team member clearly understands and is held accountable for their respective performance expectations
• Directs all activities on the assigned shift
• Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance
• Handles compliance matters related to the Security Department.  Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances  
• Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes
• Monitors the exclusion list and ensures effective enforcement where appropriate
• Is accountable for service goals and objectives as well as customer complaints and claims  
• Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs
• Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling
• Counsels, guides, and instructs personnel on the proper performance of their duties
• Cooperates with federal, state and local law enforcement agencies
• Is responsible for the safety and well being of guests and employees  
• Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood
• Is responsible for reviewing and approving all documents as needed
• Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management  

QUALIFICATIONS:

• High school graduate or equivalent
• 5 years of law enforcement experience and/or casino security experience
• 3 years supervisory experience
• Must possess the ability to interact in a professional manner with the general public
• Must possess investigation skills
• Must possess excellent written and verbal communication skills
• Must possess excellent customer and employee relations skills  
• Must be able to instill a commitment to teamwork in shift personnel
• Must possess strong leadership, supervisory, and interpersonal skills
• Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts
• Must be able to work varied shifts, weekends, and holidays as needed
• Must possess the ability to speak distinctly and persuasively
• Must present a well groomed appearance
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
• Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required  

Environmental Demands:

• Must be able to sit, stand or walk for long periods of time
• Must be able to respond calmly and make rational decisions, when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Responds to visual and aural cues
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Must be able to work varied shifts, weekends and holidays as needed