Rooms Division Manager | Kempinski Hotel
Job Description
The job of Rooms Division Manager is executed satisfactorily when:
- Revenues, expenses and profit are closely monitored and budgeted and forecasted figures (over)-achieved.
- LQA (Leading Quality Assurance) audit results are 85% and above.
- CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
- ESS (Employee Satisfaction Survey) results are 75% and above.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.
The Rooms Division Manager fulfils their role as a Talent Development Ambassador when:
- They actively support and implement Talent Development initiatives as a part of their daily activities.
- They identify Training talents in their department and throughout the hotels as per below definition* and actively support their career development.
- They support and initiate transfer, cross exposure and task force assignments for their team.
- They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans.
- They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region.
