Room Attendants | Accor

Job Description

“Hospitality is a work of Heart” at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We are looking for passionate, energetic housekeeping professionals that enjoy engaging with guests, helping to provide a memorable stay. As a Room Attendant, you will join our Housekeeping Team in taking care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

By joining the team, you will unleash a huge array of great employee benefits. #WeAreHeartists

You will have the opportunity to build your own skills and expertise to reach your personal and career goals.

In this role you will:

• Clean guest rooms, storage areas and corridors as allocated to the required standard.
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
• Report any lost property following correct procedures.
• Carry out programmed / regular cleaning duties as allocated.
• Ensure guest laundry is handled in line with Hotel policy.
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard.
• Assist with regular equipment stocktaking.
• Ensure the security of keys and guest rooms at all times by adherence to security procedures.  Report any suspicious persons or items to Supervisor.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.

What are we looking for?

• A genuine passion for to create memorable experiences for guests.
• Previous experience in similar roles within a Hotel environment.
• An interest to learn and develop your career with industry professionals.
• A high standard of hygiene, grooming and presentation.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.
• Availability Monday to Friday from 8 to 3:00 pm a must.

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Fun and friendly work environment. We have an 8.2/10 employee satisfaction score!
• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Learn Your Way Academie.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Discover the life that awaits you at Accor, visit  https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS