Room Attendant -Extra | Rose Wood

December 12, 2023

Job Description

Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
The Carlyle, A Rosewood Hotel is currently recruiting a Room Attendant. The Room Attendant is responsible for cleaning guest rooms as assigned, ensuring the hotel’s established standards of cleanliness. The Room Attendant is responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Essential Responsibilities
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Service assigned guest rooms in accordance to hotel and brand standards.
• Update status of rooms cleaned on assignment sheet.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Coordinator.
• Use HotSOS codes via phone to report any maintenance issues and other requests, including replenishing of coffee machine.
• Turn over any lost and found items from guest rooms to the Coordinator.
• Participate in quality control activities.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ensure that standards, inclusive of grooming and attire, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, mission and core values at all times.
• All other duties as required.
• Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property.
• Minimum two years’ experience in a similar capacity for a five-star luxury or ultra-luxury property or Michelin star restaurant.
• Strong command of both spoken and written English with fluency in other languages preferred
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team
Competitive Benefits
• Medical, dental, vision and retirement benefits
• Paid holidays
• We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
Hourly Rate: $28.4045 – $37.8726
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