Revenue Manager | Four Season
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role
Responsible for assisting the interpretation of business analytics into tactical strategy – provides focused expertise that will guide and direct the hotel revenue team through effective and measurable revenue management initiatives. Supervise hotel distribution team for managing direct and third-party channels distribution. The priority will be room revenue, with a growing focus on total revenue management. This role is part of Sales & Marketing department, reporting into the Director of Marketing.
What you will do
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Support Director of Marketing to effectively manage inventory, pricing in all distribution channels, including Branded Web, 3rd Party Sites and Global Distribution System (GDS). Leverage market segments, booking channels and demand drivers to achieve revenue targets.
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Interpret business analytics into meaningful action to improve performance. Responsible for market / competitive set monitoring, analysis, and time sensitive action in a highly competitive market.
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Leverage analytical tools and systems toward the goal of maximizing total hotels revenues and profits. Business owner of all Revenue Management systems and tools, including but not limited to IDeaS G3 RMS, Opera, BI tools, STR, Lighthouse, Travelclick.
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Supervise distribution team to actively managing professional relationships with OTA market managers and leverage third party channels to maximize revenue and profit. Proactively seek for opportunities including marketing promotions, campaigns that will benefit hotel.
What you bring
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Minimum three year of experience preferably in a luxury hospitality or other equivalent experience is required and Chinese speaker.
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Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
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Good knowledge of Word, Excel and PowerPoint
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Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation.
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Requires basic computer skills for online training.
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Requires reading, writing and oral proficiency in the English and Chinese language.
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Has the ability to anticipate and prioritize the needs of the guest proactively.
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Is energetic and has a professional approach to his/her craft.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Employee service awards
Schedule & Hours:
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This is a full-time position.
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The working hours will primarily be daytime, during weekdays and weekends.
