Revenue Analyst – Doubletree by Hilton Orlando Disney Springs | Doubletree by Hilton

Job Description

The Doubletree by Hilton Orlando Disney Springs is looking for their next Revenue Analyst to join their team! This role supports the Revenue Management, Reservations, and Sales areas to maintain the integrity of rates, reservations, and various partnership accounts. The ideal candidate would have a natural curiosity to ask questions, have an eye for detail, and is great with numbers! 

Doubletree Suites by Hilton is the only all-suite hotel in the Walt Disney World Resort, located in the exciting Disney Springs Area.

What will I be doing?

As a Revenue Management Analyst, you would be responsible for managing and analyzing the historical and statistical data related to the Revenue Management in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Collect, enter, process and maintain historical and statistical data related to management of hotel revenue
• Create, prepare, generate and distribute daily, weekly and monthly reports using current data management systems
• Provide analysis of trends, demand and market conditions
• Conduct and enter results from shop calls
• Respond to guests and provide administrative support, as needed

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Effective time management and organizational skills.
• Ability to effectively manage multiple tasks.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the team and providing positive and proactive solutions.
• Ability to access, read, and accurately input information using a moderately complex computer system to include software such as Microsoft Office and Hilton OnQ systems (R&I, OnQ PM, etc.)
• Ability to make accurate mathematical calculations.
• Analytical ability sufficient to assess revenue/rate trends and make relevant decisions.
• Ability to communicate effectively in English in both written and verbal forms.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits 
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

  **Available benefits may vary depending upon property-specific terms and conditions of employment