RESERVATIONS CONSULTANT | The Balmoral

Job Description

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

The Position

Could you apply your people skills, professionalism, and telephone skills to a crucial role at the forefront of a world-leading luxury hotel? Then we’d love to invite you to join us as a Reservations Consultant at Rocco Forte Hotels.

The key responsibilities of the Reservationist are; to deal with all accommodation enquiries, to convert enquiries into bookings, to input all bookings onto the system, to confirm, amend or cancel reservations as required, and to assist the Reservations Manager, UK in maximising room sales at the highest possible average rate. You will also assist with general guest enquiries and resolve any challenges as appropriately and professionally as possible. Your experience in the hospitality space and working knowledge of property management systems will help you ensure that guests feel well attended to and aware of the options available to them.

Previous experience in a similar role is essential. You must be able to meet deadlines, have good computer skills and an excellent telephone manner including the ability to provide seamless service delivery with a nothing is too much trouble, attitude. Excellent interpersonal and organisation skills with the ability to multi-task are essential.

As such, your role will be to enhance the experience of every potential guest from the get-go, helping to ensure that all interactions with our hotels — from the moment they first make contact with us to the moment they check out — are flawless. Your role will be responsible for handling reservations for our two UK hotels, The Balmoral and Browns Hotel.

In turn, you will be given the support to develop your skills and career with us and, ultimately, your insight, commitment, and pride in your work will make you an integral part of the Rocco Forte family.

Why join us at Rocco Forte Hotels?

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivaled service, and most importantly, to grow in their careers. As a member of The Balmoral team, you will also enjoy a fantastic range of perks, benefits, and rewards including:

• 29 days holiday per annum
• Discretionary service charge (qualified estimate of £4,000 per annum)
• Incentive scheme
• Occupational Pension Scheme
• Meals on Duty
• £25 per night discounted rates at Rocco Forte Hotels
• 50% discount on food and beverage
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Learning and Development Opportunities
• Recognition & Reward Scheme
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Social Events
• Employee Assistance Programme

£22,500 gross salary plus discretionary service charge