Reservations Agent | Rose Wood

Job Description

We are currently looking for a Reservations Agent to join our Rosewood Munich team. Oureservations Agent respond to all reservation requests in an engaging manner with the aim of converting each request into a confirmed booking.

Essential Duties and Responsibilities:

• Respond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking.
• Respond to email enquiries within 24 hours from receipt using grammatically correct English and German free from spelling mistakes.
• Process reservations received from wholesale agents and online travel agents, whether via email or phone.
• Ensure a valid method of payment is in place for all reservations inputted into the property management system, and alert the management team to any potential issues with payment in a timely fashion.
• Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.
• Possess a thorough knowledge of the different rates offered by the hotel including their terms and conditions.
• Enforce and adhere to the hotel cancellation policies and ensure any related charges are processed on the day incurred.
• File reservations correspondence as per the hotel standards and ensure the filing system is ordered and tidy.